[Resolved] Razorpay — pending from bank end

SaketGupta223

from Mumbai, Maharashtra

Address:

Pune, Maharashtra

Money was deducted from account but irctc shows payment status as pending from bank end. I used paytm wallet to carry out the transaction. Details of the issue that maybe helpful are enlisted below :

Reservation id: [protected]
Booking date: 05 nov 2018
Bank name: paytm wallet
Ticket charge: 1660.49

Please diagnose and fix the issue as soon as possible because this booking concerns my travel plans. Fell free to reach me out on saketgupta.[protected]@gmail.com
Contact : [protected]

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Dec 12, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2018

Razorpay Customer Care's response Hi Saket,

We were unable to find any transaction with the IRCTC transaction ID: [protected]. Please make sure it is a valid transaction ID. You can also check the status of your transaction on: https://razorpay.com/support/#refund.

Thanks and Regards,
Team Razorpay