[Resolved]  Razorpay — Razorpay passport payment took 3500, only 2000 is taken by passport office, rest 1500 rs razorpay has, debited from my account fraud

I have paid passport application fees through razorpay and they have charged rs 3500 rs from me and paid only 2000 to passport office.

My name is Sweety Suresh Gupta and my mail id is sweety.s.[protected]@gmail.com my contact details is [protected].

Payment id : pay_FYahzjagG2M

Please refund 1500 rs amount to my bank else I have to lodge a fir /police complain against this fraud.

I am attaching below documents.
+3 photos
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Aug 6, 2021
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2020
Razorpay Customer Care's response
Hi Sweety,

We have created a dispute for the transaction and are checking this with the merchant. Kindly expect an update on the email thread with ticket id-4492914 at the earliest.

Regards,
Team Razorpay
Complaint comments 

Comments

I got a call from razor pay..the guy was asking me to share Mobile screen through quick support. When I denied, he said that I will not get a refund and cut the phone
gupta sweety's [Complaint's author] reply, Oct 9, 2020
What kind of a refund process is this?

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