[Resolved] Razorpay — refund not processed for a failed transaction

[Resolved] Razorpay — refund not processed for a failed transaction

Y Yogeesh B R from Bengaluru, Karnataka

I booked the ticket from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account. I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money. My email id is [protected]@gmail.com Phone no:- yogeesh b r Upi ref no :- 1.[protected] 2.[protected] Was this information helpful? No (0) Yes (0)
Jun 3, 2018 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Apr 25, 2018 Updated by Yogeesh B R Phone Number :- [protected] Verified Support Apr 26, 2018 Razorpay Customer Care's response Hi Yogeesh, We have received your mail regarding the transaction with UPI reference numbers:[protected],[protected] and have updated you with the details on the same with the reference number #183903. Kindly check the mail and in case of further assistance, please feel free to write back to us on the same mail thread. Thanks and Regards, Team Razorpay
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rinkoo lodhi

from Lakhimpur, Uttar Pradesh

Sir
I booked a ticket from irctc and payment through bhim app by rozarpay but ticket not booked and money debated from my account and credit to raozerpay transaction id[protected]
So please refund the money to my account
Thank you

Razorpay Customer Care's response, May 2, 2018

Verified Support

Hi Rinkoo,

We checked the UPI reference number : 811517172021 and see that it was an unsuccessful transaction. You should ideally receive the refund within 10 working days from the date of debit. For further queries, please feel free to drop us a mail to support@razorpay.com