[Resolved] Razorpay — regarding support/providing payment getaway to fraud shopping website westernclub.in
I placed an order on an online shopping site "westernclub.in" on 24th jan 2019. I paid rs.1443/- to razorpay payment gateway. After i made a payment to them, i didnt got any confirmation from them about the order and money has been deducted from my bank account.
I also tried to check my order details on their website, but i shocked when i did not find any of details regarding my order and about my address, personal details etc. Then i realized about the fraud.
And then immediately called them many time on their given customer service no. To know the status of my order but the phone is not connecting (Its saying the person is not available).
I attached the screenshot about messages and their address for reference
And also i want to tell that this website is also showing ads on facebook and they are changing their website name as and when and this time a same website is showing on facebook (Screenshot attached), iam sure that this is also their fraud website and also their payment getaway is rozarpay.
I dont know, why rbi had given a licence to such a fraud company, who dont bother to check the background before providing support to such companies.
Requesting rbi a to take strict action of canceling razorpay payment gateway licence so that they can't cheat other innocent customers.
And also requesting to facebook to not to show these fraud website ads on their app, as peoples are assuming genuine platform becausethese are showing on facebook.
Therefore, kindly look seriously in to this matter and stop this type of organized robbery through govt. Licencing system.
Complaint marked as Resolved Mar 9, 2019
[Feb 03, 2019] Razorpay customer support has been notified about the posted complaint.
Verified SupportRazorpay Customer Care's response Feb 06, 2019 Hi Subhash,
Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.
Thanks and Regards,
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