[Resolved] Razorpay — ticket charges not refund

08.rohit

from Bhopal, Madhya Pradesh

Address:	Indore, Madhya Pradesh
Website:	Razorpay

Hello, i made payment for booking ticket via razorpay and from irctc app, money credited in the account of razorpay but ticket not booked. And i am not getting anything related to the refund.i saw so many complaints and wondering if it is a fraud company. Please initiate the refund ASAP.

From: ROHIT KUMAR VERMA (08.[protected]@oksbi)
Issuer Bank: Punjab National Bank
To: Razorpay ([protected]@hdfcbank)

Google Transaction ID: CICAgKC8l_uKVQ
UPI Transaction ID:[protected]

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Aug 31, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2018

Razorpay Customer Care's response Hi Rohit,

We checked our logs and see that the transaction with UPI reference number[protected] is an unsuccessful transaction and the amount for the same will be refunded to your account within 7-10 working days. If you do not receive the same within 10 working days, do write to us at [protected]@razorpay.com and we will get this checked.

Thanks and regards,
Team Razorpay