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[Resolved]  Razorpay — ticket refund not received even after 10 days

Address:New Delhi, Delhi, 110042

I booked a train ticket worth 430 rs by using irctc connect app and paid the amount using razorpay-upi. The ticket was booked in tatkal waiting quota but for some reasons, it not get confirmed and cancelled automatically and it's been 10 days refund amount isn't deposited to my respective bank. Irctc is showing that the amount deposited to razorpay but these guys aren't depositing to my account. Please solve issue quick

Cancellationid /refundid [protected]
Transaction id [protected]
Refund date 18-apr-2018
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May 27, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Apr 25, 2018
Razorpay Customer Care's response Hi Ankit,

We have received your mail with regards to the transaction with transaction id: [protected] and have updated you with the details on the same with the reference number #183292 . Kindly check the mail and in case of further assistance, please feel free to write back to us on the same mail thread.

Thanks and Regards,
Team Razorpay
Complaint comments 
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Comments

Used Razor Pay to book ticket in IRCTC . IRCTC showed payement failed but RazorPay deducted money from bank and showed succesful transaction . Please initiate a refund .

Reply
Ticket not got booked but money got debited from irctc app ... I booked through UPI id, kindly refund my money
My Upi id : [protected]@axisbank
Email id : [protected]@gmail.com

Reply
Razorpay Customer Care's response, Apr 30, 2018
Verified Support
Hi Abhishek,

We have updated you with the transaction details for which the refund rfnd_A3N3UwJfWZ7Rvn has been processed. The ticket reference for the mail is 186441. Feel free to write back to us on the same mail thread for further assistance.

Thanks and Regards,
Team Razorpay

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