RBL Bank — Amount debit but not credit

Dear rbl credit card team this is really pthatic service my rbl credit card payment of rs 27, 186.90 were debit from by yes bank account and i have reference details but rbl team can’t find it please credit my money or refund your system is bad razorpay was your payment gateway

Ref details

Pca [protected]
Rblbank3979018
Amount:-27, 186.90
Date :-31/8/2020
Time:-15:10:22 an amount of inr 27, 186.90 debited to ac xxxxxxxxxxx2462 on 31-aug-2020 15:10:22 on account of pca:[protected]:rblbank3979018:rsp*rbl bank bangalore ind. Available balance on 31-aug-2020 15:10:22
Shivani babbar