RBL Bank — bad behavior of card representative and they don't have valid bank id

Address:

110018

Hello,

It has been disappointing to write such a complaint related to one of the credit card department representatives.
They called me to offer the credit card services for which i have submitted all my documents which are asked to go. I got a call from the same department (Don’t know yet because they called me from mobile number always) and they confirmed related to the dispatch of the card. But today another person called me, asked to send the same documents again and insisting to send my existing other’s bank credit card front picture with pan card details on whatsapp only. When i denied the same and asked him to provide the official email address then he comes up with nonsense talk with a harsh voice. Due to this, i denied to send any document again and he was come up with argue when i asked him that i would complain about such behaviour then i was very relaxed pretending nobody could do anything against him.

So related to the incident happened while just applying for the credit card then i can easily imagin what would happen!!
1) about service
2) behaviour of customer care and bank
3) if payment gets delayed!!

Below the details of nonsense representative :

Mobile: [protected]
Email: [protected]@gmail.com  this is not bank email address and not the bank phone as well.