[Resolved]  RBL Bank — billing issue

Address:

Bahadur Yaar Jung Colony, Karol Bagh, Hyderabad, Andhra Pradesh, 500008

Hello team,

I was offered a bajaj rbl bank super card with number [protected] in august on 14th and i agreed for the card and in the month of september i got statement on september 14th for my bajaj finserv rbl bank supercard ending with 3418 for total amount due rs. 5898.82 and min amount due rs. 1149.77 due date 02/10/19 without even using card and when asked i was informed that it is annual fee which i was not made aware of in the beginning.

I placed a request to cancel my card on september 16th and they said their team will contact me and i was getting messages that they tried calling me but i didn't receive any call.

Please note that i was getting messages about not answering their calls after 7.30 pm wherein their call centre is open only till 7.00 pm and after i making several follow up calls they cancelled my card for which i received confirmation on october 10th and now they are billing me for rs 156.11.

This is basically fraud and by not paying my cibil score is getting impacted. Hence i need your assistance in resolving this issue and helping me wherein as a customer i was cheated by hiding charges and why should i pay annual fee in advance for something which may or may not happen.

Also it will impact my cibil score wherein i have been managing my finance well by paying all due bills for credit card i have been using.