RBL Bank — Declined status for approved application

Address:

Chennai, Tamil Nadu, 600048

Please note that i applied for rbl credit card on 5.4.2017 card and #ccg335hg4m. I got all verification done at my office and residence too. On 26.04.2017 i got checked in rbl link showing track your card application using my application num [protected] found the reason as follows. "dear customer, your rbl bank cr card application no. #ccg335hg4m is currently under process. We regret the delay and will keep you posted on further progress." and on 28.04.2017 i again checked it shows as follows "application reference number #cccg335hg4m, status dear customer, your credit card application has not been declined as it did not meet the policy requirements of rbl bank. Ms. Laya an executive only followed my application from begin to end. And the executive confirmed that after confirming my cibil report they processed my application and rbl bank rules itself was the same after providing approval message received to customer only the executive can able to follow further. Laya, executive called and we given all papers and verification also done positively. I called customer care and they are not giving any correct reason one is telling u r card as been approved some one saying u r credit card application still process u r customer care people not giving any correct reason for rejection. As per rbi guideline circular no - rbi/[protected]/100 bod. Fsd. Bc.23/24.01.011/2008-09 dated[protected]. Rbl bank should give us reason or else we also file complaint in rbi and bank ombudsman. We want reason for rejection as it will hit my cibil. My cibil was all clear. If we will not find reason for rejection, we will file case in consumer court. It is my dignity which got effected and i am fully made up my mind for filing legal case against rbl. Please provide reason or else i will file case in consumer court. And even many times i called to that executive but she doesn't picked up my call. Regards krishnakumar [protected]. Please suggest me what is next process. And where exactly my application got declined. Hoping positive response