Rbl Bank — Declined status for approved application

 
5 Reviews
Chennai, Tamil Nadu, India
 Krishnaya
Please note that i applied for rbl credit card on 5.4.2017 card and #ccg335hg4m. I got all verification done at my office and residence too. On 26.04.2017 i got checked in rbl link showing track your card application using my application num [protected] found the reason as follows. "dear customer, your rbl bank cr card application no. #ccg335hg4m is currently under process. We regret the delay and will keep you posted on further progress." and on 28.04.2017 i again checked it shows as follows "application reference number #cccg335hg4m, status dear customer, your credit card application has not been declined as it did not meet the policy requirements of rbl bank. Ms. Laya an executive only followed my application from begin to end. And the executive confirmed that after confirming my cibil report they processed my application and rbl bank rules itself was the same after providing approval message received to customer only the executive can able to follow further. Laya, executive called and we given all papers and verification also done positively. I called customer care and they are not giving any correct reason one is telling u r card as been approved some one saying u r credit card application still process u r customer care people not giving any correct reason for rejection. As per rbi guideline circular no - rbi/[protected]/100 bod. Fsd. Bc.23/24.01.011/2008-09 dated[protected]. Rbl bank should give us reason or else we also file complaint in rbi and bank ombudsman. We want reason for rejection as it will hit my cibil. My cibil was all clear. If we will not find reason for rejection, we will file case in consumer court. It is my dignity which got effected and i am fully made up my mind for filing legal case against rbl. Please provide reason or else i will file case in consumer court. And even many times i called to that executive but she doesn't picked up my call. Regards krishnakumar [protected]. Please suggest me what is next process. And where exactly my application got declined. Hoping positive response

Complaint Status


[Jun 12, 2017] RBL Bank customer support has been notified about the posted complaint.
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

I had got a message regarding that debit card has been dispatched but i had not received the same till date courier no [protected]
Sir
By mistake my card has blocked today Kindly unblock atm my card
My card no is
[protected]
Sir mujhe rbl ke grahaksewa kendra chahiye kab tak id milengyeb my imail.id [protected]@gmail.com hai please reply imailid
Bhaiyo mere saath bhi yahi hua hai rbl bank ne saare document leke kaha aapka credit card bann jayega aur ghar par bhi verification kar li aur next day massage aaya ki aapka card apporve ho gya hai aur 7 days main ghar aa jayega par saam ko hi msg aaya ki aapka card unable ho gya hai aur main jab customer care call kari to un logo ne bhi koi sahi se resion nhi bataya ki q reject ho gya hai mera cafe number #CC6A95A9UP hai

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    3%
    Complaints
    1427
    Pending
    0
    Resolved
    44
    phone
    +91 22 4302 0600 [Corp Office]
    +91 22 6115 6300 [Banking Queries]
    +91 23 1265 0981 [Admin Office]
    location
    Mahavir, Shri Shahu Market Yard, Kolhapur, Maharashtra, India - 416005
    Rbl Bank - Declined status for approved application