RBL Bank — exit rbl lap od account without penalized due to their fraudulent activity in terms of swtich over od facility.

Address:

Ahmedabad, Gujarat, 380022

To, date : 13/10/2017
Consumer complaint department

Subject: trapped and being victim of conspiracy by dsa staff (Mr. Aditya patel and consultant they associate with) of rbl bank in terms of switch over facility to achieve target.
Dear sir,
I have current od facility running with rbl bank (Parimal garden, ahmedabad, gujarat, india) od account number[protected] named as freny worldwide with rbl bank.
Kindly noted i have switch over account from kotak mahindra bank to rbl bank, as i am in import export business so i have been committed to provide facility of rs.93 lac in terms of od and rs. 40 lac in terms of buyers credit.
As, i have been agreed to switch over existing facility form kotak mahindra bank to rbl bank, i have been trapped in terms of they have initially cleared kotak mahindra bank outstanding, and released my remaining od limit after 3 months from documents been provided. Still i haven’t been avail facility of buyer’s credit. As, i have surrender existing property and additional property too. I have made complaints so many times in bank, customer care and finally nodal officer of rbl bank too, but didn’t receive any reply from them. No person can ever visit or reply while i have visited rbl bank (Parimal garden branch). It seems they just misguided customer in terms of achieve target.
Even there are lot of conflicts in terms of i have agreed, i have suggested them to make a dropline limit for 1 year instead they have fixed up for 6 months and other conflict in too many things.
I have been totally misguided and being a victim of fraudulent statement and commitment provided by bank. Once they have been said property acquisition issue, property which i have provided i have clearly stated that either i will be set up my office or provide space on rent, they being conspiracy and advised me to put down another property too (4th floor) which was not mortgage by kotak mahindra bank, even i have did that too.
Now, rbl bank even nor ready to answer anything to their customer. Detailed email which i have sent them already attached herewith. As, i have been suffered lot of financial difficulty due to their unprofessional behavior to their customer as below.
1. Already paid exit fee to kotak mahindra bank in terms of switch over account.
2. Already paid processing fees of 1.10%, however we agreed on 1 %, so i have paid in terms of if i will use their facility as they have promised to us but still not avail facility what they have told us.
3. Loss in business planning on base of rbl bank commitment.
Who would be responsible for all problem above i have faced in terms o[censored]nauthentic commitment and conspiring client to achieve their target.
So, kindly requesting you to assist me in following.
1. As already fed up with rbl bank of no response to customer and being victim of fraudulent commitment to acquire bank account, so, kindly requesting you to help me in critical situation to exit rbl bank without paying any penalty too them, they been asking for penalty of 2% amount to leave rbl bank facility, however, i haven’t received any facility as per they have committed to me. So, kindly allow me to exit rbl bank without being paying any charges to rbl bank.
2. As i have switch over my existing facility from kotak mahindra bank to rbl bank on base of commitment they have provided, but it seems they been not fulfilled that. So, requesting to kindly provide me processing fees what they have been charged to me for unauthenticated commitment.
3. It seems rbl bank dsa staff (Parimal garden), they just providing lot o[censored]nauthenticated commitment to acquire client, as being a victim of their unfulfill commitment i have even loss lots of business which i have planned out accordingly they committed.

Finally, help me to exit rbl bank, as i am ready to paid of their loans but without any exist fees of their loan just because have been suffered a lot due to their falls commitment to businessman in terms of achieve target.
Moreover, what ever processing fees i have paid to rbl bank should be revised and credited back because i haven’t changed my facility just because to acquire od only of 93 lac, as kotak mahindra has already offered me to top up my limits up to 95 lac, but your staff had committed 93 lacs od and other 40 lacs of buyer’s credit. But they didn’t fulfil their commitment.

So, kindly help me out to resolve this issue. As all paper has been attached regarding email i have made and complaints i have made to rbl bank but no one even care to reply including nodal officer of rbl bank.

So, need your assistance in exist rbl bank without paying any exist fees (Ready to paid off loans) and revised me credit of processing fees they have been charged cause they not able to provide me on what they have committed.

Looking forward your urgent assistance on this against being victim of fraudulent commitment from rbl bank to achieve their target in acquiring customer, responsible civilians are suffered in this race of acquiring customer by bank.

Looking forward your urgent assistance on this.

Yours sincerely,
Vivek patel
Freny worldwide
Email: [protected]@hotmail.com
Mob: +91-[protected]