RBL Bank — pathetic customer support

Address:

Faridabad, Haryana, 121001

I got a call from rbl bank for new credit card on behalf of my existing sbi card. My application number is #ccgn59ea48. I gave them all required documents a month ago. But they didn't process my application and didn't contact me either. When i contacted them and ask about the status of my application, they said it is in process. After that i applied for standard chartered bank credit credit card and i received it with in a week.