RBL Bank — service request number 00921688 regarding fraud transactions


Dear sir / madam,

As discussed over call and sr number 00921688 regarding the fraud transactions done today on my card number ending with 1893 at 13.46 pm. Same is been intimated to customer care representative and i was advised to go to police station to file fir but they have not lounged the fir and asked me to take a copy asking for the same by rbl bank.

I went to nearby branch of ratnakar bank in borivali west sodawala lane, but your representative has advised me to send a mail on rbl card section and go for the dispute cell.

Kindly confirm the receipt of the email and guide me with the process to get police complaint copy.

Attached scan copied of dispute form available on your site.

I have not received any message for otp or email, i received only messages of transactions and was bit surprised as card was with me and how come the transaction happened.

My registered mail id with bank is [protected]@yahoo.com

Thanks & regards,
Kalpesh solanki
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RBL Bank customer support has been notified about the posted complaint.
Nov 11, 2017
Updated by kalpeshsolanki412
Sir now bank has replied as the physical card was with me if i am available in Mumbai how come the transaction happen in BELGAUM which is in karnataka. Now bank is raising there hands by saying card and pin is used. If card is with mme which is shown to the bank branch of RBL in borivali west sodawala lane on the same day in an hours time then how its possible to use the physical card along with pin.

Bank has started to raise there hands instead of doing investigation with merchant. This could have simply sopped by not doing inter bank settlement as the fraud was highlighted to the bank in 15 minutes time same day.

Now please suggest who will be responsible for this please help.

my register number with RBL bank is [protected] email ID is [protected]@yahoo.com

Dec 04, 2017
Updated by kalpeshsolanki412
Today i got a letter from RBL bank stating the transactions are done at union bank and withdrawn cash.

The simple question is if i am available in Mumbai with my card which is shown to police station in borivali east at around 2.15pm on 6th December, and same is shown and highlighted to RBL bank borivali sodawala branch.

Then what is the reason bank is again claiming that the card is physically used.
And if card is physically used in belgaum which is 600 to 700 far fro mumbai, then the data is definitely shared by RBL staff it is a pure loop holes in security system of bank.

Why should a customer suffer and pay the money for the transactions done by frauds.

Its still not resolved and the investigation team is sending transaction details on paper which i am very well aware.

Please provide CCTV Footage showing me or my card used in the ATM machine. Will think on paying or else i dont mind being a defaulter.
Dec 05, 2017
Updated by kalpeshsolanki412
Dear Sir and Madam,

I hope this is again again intimated you people and RBL bank borivali branch and police station in borivali east as i visited them with the card.

As you and bank and investigation team is claiming card was present in the machine in belgaum Union bank ATM.

So lets play a fair game and send me the CCTV footage o[censored]NION bank ATM which is very much available, showing me or my card is used. And if it is not me its used by whom.

Sorry but if this is not getting resolved same will be highlighted to MEDIA soon as the attached card details along with my card is definitely not used by the card holders and its used by the frauds to whom your bank and other banks must have shared the details and they have guts to have dummy cards and use it like this.

For a normal cash withdraw transaction person need at least one minute and this person has used 6 cards in 3 minutes.

So its a case of bank negligence and data sharing racket as i am not alone who has faced this and got this kind of reply.

I hade made complaint regarding the same on 6th of November at 2.15 pm after 45 minutes of this incidence as i had spent almost 30 minutes in calling RBL customer care to block my card. I visited the RBL branch at 4 pm and met your staff shown her the card and she made a call to customer care service and convinced me to file dispute online.

I will not pay any amount but will highlight your banks inability in catching the dummy card makers and your back office data sharing mafias.

Attached are the list what i have got from you people which is only a transaction settlement copies.

Complaint comments 


I had applied for credit card & got reference number but I m tracking on site not any response from site this is very bad service

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