RBL Bank — wrong/fake commitment to membership fees

Address:

No 7 narasimman lane triplicane, Chennai, Tamil Nadu, 600005

Hi,

Myself harikrishnan one of your rbl credit card holder this bring to your notice at the time of card application the your rbl executive named dhanalakshmi cont no [protected]
She told and assured there will be no joining and membership fees so i trusted and got a card in book my show. After that i'm receiving the statement for the value for 3540 rs. This is not at all acceptable and cheeting without knowledge of customer. How i supposed to pay instead i had clearly asked with your bank executive. Please refer the attachment for her commitment and arrange to rollback or waive the charges value asap. Awaiting your reply. Or else will escalate to higher management level and will call up in consumer forum and i have voice record also