Rbl — Fund not transferred but money deducted from RBL paisa on demand card

I had made requset for withdraw of Rs 60000/- through paisa on demand through my RBL card no[protected] on 10.02.2021in my sbi account no registered as beneficiary acoount no [protected] ifsc code sbin0016200. But transaction was not successful . On checking the site paisa on demand it has reduced my withdrawal limit and is shown as money transfeered to my account and also billing statement is showing the emi amount for current month. There was also message from rbl bank that I have used limit of Rs 60000/- in my above account. I have already lodged this issue with the email to [protected]@paisabazaar.com and they replied as ' We regret for the inconvenience caused due to unsuccessful transaction.

We would like to inform you that if a transaction gets unsuccessful and amount gets debited from POD card then it will automatically be reversed in POD card in 10 business days.
We would also like to inform you that we are unable to check your details from your email Id. Please share your mobile number registered with Paisabazaar if you do not get the amount in POD card within the said timeline.
Warm regards,
Arvindra Singh Rajput
Team-Paisabazaar
But till date there is no reversal of money to my credit card or credit of this money in my account number Please verify the issue and either transfer the money to my account number or back to my card limit.
Vinay kant