[Resolved] Redbus — about failed transaction during ticket booking

Shraddha Masurkar

from Pune, Maharashtra

Apr 18, 2019

Address: Pune, Maharashtra, 411009

I had booked a ticket but the transaction failed and amount was deducted and there was no msg about refund even after 2 days
Ashtray travels
Failed transaction
Booking id[protected]
Amount 450
But there is no option to contact customer services for refund status. Or the transaction info don't allow to chat regarding failed case.
Whom can i contact regarding the refund info
Plz help

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Jun 10, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi Shraddha,

Thank you for reaching out to us regarding the failure of your trip ID[protected].

I understand that this transaction failure would have caused an inconvenience to you, and I am truly sorry. We acknowledge that when you attempted the transaction, money was deducted from your account but the ticket was not issued, due to a technical error.

We have received this amount in our account, but are unable to use it for booking. Your refund has been initiated from our end on 8th May 2019 to the mode of payment used by you for this transaction.

PO No. :[protected] ·
Refunded Amount: Rs. 460/- ·
UPI Transaction id.:[protected]

Basis the policy of your bank, the amount should reflect in your account within 2 or 7 business days. If you have not receive this amount within the expected time, please use the UPI transaction id to know the status of your refund, from the customer care team of your bank.

I hope I have been able to help you.

Take Care,
Team redBuddy

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Comments

nkrishi64

Aug 15, 2021

Ii have booked a ticket via red bus and made the payment via Amazon pay because of offer... But the transaction was failed but the amount was debited... My mobile no. Is [protected]...