Verified Support
May 08, 2019
Red Bus Customer Care's response Hi Shraddha,
Thank you for reaching out to us regarding the failure of your trip ID[protected].
I understand that this transaction failure would have caused an inconvenience to you, and I am truly sorry. We acknowledge that when you attempted the transaction, money was deducted from your account but the ticket was not issued, due to a technical error.
We have received this amount in our account, but are unable to use it for booking. Your refund has been initiated from our end on 8th May 2019 to the mode of payment used by you for this transaction.
PO No. :[protected] ·
Refunded Amount: Rs. 460/- ·
UPI Transaction id.:[protected]
Basis the policy of your bank, the amount should reflect in your account within 2 or 7 business days. If you have not receive this amount within the expected time, please use the UPI transaction id to know the status of your refund, from the customer care team of your bank.
I hope I have been able to help you.
Take Care,
Team redBuddy