Redbus — Behaviour of the Staff of KMRL Kalaimakal Bus Services

Address:

Bangalore

Dear Sir / Madam

Really a bad & worst experience from this Bus Service Staff for Ticket that booked thru Red-Bus with Kalimakal Travels to Chennai from Bangalore for January 2, 2023 – Bus Registration Number : KA-51-AE-6728.

Came to know that I have given a wrong contact number which is my mistake & sincere apology for the same. Actual number [protected] by mistake given [protected] what I remember, please check. For this reason too the Staff of Bus Service don’t have rights to behave rudely with customers.

Wanted to keep you updated on the year beginning had a worst experience with this Bus Service team, due to traffic and need to travel from TC Palya where I was late by 5 Minutes and was very close to Madiwala Police Station which was the boarding point and called and informed them that we are almost arriving where we are very close to boarding point, where the person who spoke to was not bothered to listen and under the Bangalore Traffic and started using unwanted words never bothered to respect the Customer and he started threatening badly using unparliamentary words, very rudely Offensive words, threatening me and asking me to come Office and see to that what I am going to do to you and we don’t care of you boarding the bus and we are leaving and will allow you to board the bus and do whatever you want.

When came to board my Daughter finally near Elevated Flyover / Silk board at 8:40 am have informed the Driver and other person who checks the ticket about the incident that took over Phone, but really can’t understand whether the Driver spoke or the person from office spoke to me like that and the number we spoke [protected] @ 8:32am when informing him that I very close and under bridge towards Madiwala Police Station, never bothered to listen started helling using worst words and my daughter boarded the bus within 8 minutes near the Silk Board Junction.

This is how these people behave with the passengers and for a delay of 5 minutes what these travels are going to achieve in case if they are late in pick-up or drop, how should the passengers behave with these people.

I badly need a written explanation and apology from the person who spoke to me rudely.

Adding this mail to Kalaimakal Owner - Request Mr. R. Viswanathan request to have an investigation.

Attached screenshot on the number.

The pic of Bus taken at 8:43 after boarding my daughter near silkboard, where you can see my Car parked towards the left - that means within 13 Minutes I have reached Silk Board after crossing the actual boarding Point.

Pic 2 is the screen shot called at 8:32 & 8:36 am during both the discussion where the Staff was behaving rudely in Kannada using Vulgar words and threatening me.

Regards

Palani Nagarajan

+[protected]