[Resolved]  Redbus — Booked ticket online but bus did not arrive

I booked a ticket from sray kale Khan, Delhi to fatehpur, rajasthan for an rsrtc bus n.o RJ-23 2522 seat n.o-16 booking ticket n.o is[protected]. The bus timings were 6th March 2023 10:30pm. I booked the ticket for my brother who arrived at the pickup location sray kale Khan bus stand near NEAR NIJAMMUDDIN RAILWAY STATION DEHLI at 9:00pm ist. But the bus was not there don't know the exact reason why but bus did not arrived at 10:30pm nor we received any message about delay or any reschedule info. I contacted the customer care they said they are investigating into it. My brother waited till 11:30pm at the pickup point but since the bus did not arrive he had to take another bus to reach the destination I reported the issue to redbus customer care but they said we are investigating and opened a ticket after 72 hours they closed the ticket stating that the bus was not canceled by operator when I contacted the customer care again they said we are still investigating and reopened my ticket but there hasn't been any refund or any resolution regarding this issue yet.