Redbus — Booking failed and amount deducted but refund not provided yet

I am filing this complaint against RedBus for not processing a refund for a failed booking, despite multiple follow-ups. Below are the details of the issue:

Consumer Name: Bala Ganesh R

Booking Date: 20/03/2025

Transaction ID/Booking ID: CICAgMj5qsHVYQ

Amount Paid: ₹1, 239

Payment Method: Google Pay (UPI)

Registered Mobile Number: [protected]

Issue Faced: Failed booking, but payment deducted

Complaint Details:

On 20/03/2025, I attempted to book a bus ticket using the RedBus platform. However, the transaction failed, but the amount of ₹1, 239 was deducted from my account. As per RedBus policies and RBI guidelines, refunds for failed transactions should be processed within 5-7 working days, but I have not received any refund to date.

Despite reaching out to RedBus customer support multiple times via [mention mode—email/call/chat], my issue remains unresolved. I have attached screenshots of my payment confirmation, failed booking status, and my conversations with RedBus support.

Relief Sought:

I kindly request the Consumer Forum to take necessary action against RedBus and direct them to:

1. Process my refund of ₹1, 239 immediately.

2. Compensate me for the mental distress caused due to this delay.

3. Ensure such incidents do not occur with other consumers in the future.

I trust that the Consumer Helpline will help me get a resolution at the earliest.