[Resolved] Redbus — bus got breakdown and didn't arranged either money or other bus

aagni11

Jan 13, 2020

Address: Mumbai City, Maharashtra

Hi sir,

My self v tirupatirao and i had booked orange tours and travels from hyderabad to mumbai on 12th jan 2020 and yesterday night at 9:30 pm and bus started after 1 hr at 10:30 pm bus got breakdown and driver of orange tours and travels told me that bus will not get start until today morning and he told me that book an other bus and go to mumbai and yesterday late night i had struggled a lot and i had booked other bus and paid rs 3600 and i was going to mumbai please refund my money rs 1100 from orange tours and travels asap

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Jan 22, 2020

Complaint marked as Resolved

I Had Received call from redbus support and they told me that They will refund my ticket amount with in 7 days.

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2020

Red Bus Customer Care's response Hi,

Thank you for reaching out to us regarding your ticket no. TP2D88870237.

We understand that the poor experience during your journey would have caused an inconvenience to you, and I am truly sorry. Your feedback has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future.

As discussed on-call, as compensation for the inconvenience caused to you, the bus operator is refunding your ticket amount entirely. Your refund has been initiated from our end on 17th January 2020 to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.
· PO No. : [protected]
· Refunded Amount: Rs. 1081.99/-

If you do not receive this amount within the expected time, please reach out to the customer care team of your bank to know the status of your refund.

Regards
Team redBus