[Resolved]  Redbus — bus is late by almost 2 hours

Address: Surat, Gujarat

I've booked a bus ticket from surat to ahmedabad which was supposed to depart by 1:30am but i'm still stuck here at the surat bus stand even at 2:48am which is not at all acceptable. Redbus being a trustworthy service has been a very bad ride for me for this time. No updates about the bus via any kind of mail.
Gsrtc ac sleeper coming from borivali to surat is my ride.
Kindly help me with the status. If it's not going to come please have the nerves to inform the passenger.
Thanking you,
Pooja prince