[Resolved]  Redbus — Bus service cancelled by Operator, Redbus is claiming bus service is not cancelled

I have booked 02 nos.bus tickets on the name of B. Radhika (39 y) and B.Arnav Reddy ( 9Y) i.e seat no. L7, L8 from Sri krishna Travels through Redbus Services on 04.03.2021 departing from Vizag to Hyderabad on 06.03.2021.I have made payment of an amount of Rs 2650.00 through SBI Net banking against the purchase of tickets.
The Details of Booked Tickets are as follows:

Ticket no. TQ[protected]
PNR No. TS[protected]GVTL/SKT651787/SKT-109
TRIP CODE : 163
Date of Booking: 04.03.2021

On 06.03.2021 at about 11.57 am i got telephone from sri krishna travels via a phone no.[protected] and informed that the bus service has been cancelled( call record is attached for reference) .I made alternate arrangement and booked APSRTC service (Amaravathi) again through Redbus. I have called the Sri krishna Travels to phone no. [protected] same day and they confirmed the cancellation over the phone( call record is attached ).The next day, i called SKT for refund of ticket amount, they given me a Head office number ( [protected])for further clarification on refund .I called to Head office on above number and they informed me to contact Redbus directly as they said the Redbus do not deposit the ticket amount to SKT for cancelled services
I approached to Redbus through call center and also sent mail to Redbus customer care many times, they said that bus services was not cancelled and you wont get money.I have sent a mail to Redbus grievance cell with all supporting voice records of SKT staff whom i contacted.I did not get any responce from Redbus till today.I strongly claim that, bus service was cancelled on 06.03.2021 i received cancellation call from SKT, that's why i did not travel by SKT.