[Resolved] Redbus — Cancellation policy

Srinivas Kothamasu

Address:	Bangalore, Karnataka, 560002
Website:	www.redbus.in

Initially i tried to book the ticket on 9th may from guntur - bangalore, here the amount got debited from my account but the ticket is not booked.

Then i changed my plan to book the ticket on 8th may.

After 30min i got a call from one of executives of redbus, informed that the amount is deducted but the ticket not booked and want to book the ticket or refund the amount.

I said to book the ticket on 8th may, before completing my sentence he book the ticket on 9th may and disagree to revert since it is already booked.

I asked him, how can u book the ticket with our my confirmation...

He trying to bluff me that i already confirmed.

I said to review the call recordings, because i'm pretty sure about my words.

I raised a case, case id:992099 and escalated.

Till now i have spoken with 4/5 customer care executive..

Every1 says that the issue will resolve immediately, got heartfull assistance from each.

But there is no progress on this.

I understand how redbus irresponsible about the customers.

I want the money back with out any cancellation charges.

If i don't then i vl make the higher authority to through some light on this.

I never leave, because its not my mistake.

I would like to highlight this consumer court, if not resolved soon.

Ticket details: tk5z86592862
Case id: 992099

Regards,
Srini

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Jun 12, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 10, 2017

Red Bus Customer Care's response Dear Srinivas,

Thank you for contacting redBus regarding ticket cancellation.

Please accept our apologies for the delayed response.

I would like to advise you that once a ticket is booked, it is not possible to modify the date of journey.

We have cancelled your ticket TK5Z86592862 for travel between Guntur and Bangalore, for 9th May 2017. The cancellation fee is Rs 109.00/- as per the bus operator’s policy. Balance of Rs 971.40 has been refunded to the original payment source. Your transaction reference number is[protected] and you will receive the refund within 7 working days.

The bus operator’s cancellation policy is mentioned on the E-ticket sent to you, at the time of booking. Please find below the cancellation policy of the ticket again, for your easy reference.

Cancellation time Cancellation charges
After 01:45 PM on 9th May Rs. 1155.4
Till 01:45 PM on 9th May Rs. 115.54
You could also cancel your tickets and check the refund status on our app or website.

I am closing your service ticket now. In case you have any further queries, please revert on this email and our system will automatically re-open your ticket.

You will shortly be receiving a survey link regarding this response. We would really appreciate if you could take a moment and provide your feedback. Your inputs are very valuable to us.

It has been a pleasure serving you today. Thanks for choosing redBus and have a great day ahead.

Regards,
redBus Team