Redbus — Cancelled ticket refund not credited to me

I booked a ticket from red bus whose ticket number was TQ[protected] jounery date was 11 jan 2021. But due to some reason i cancelled the ticket on 9 jan 2021. Still then i have not refunded by red bus, please help me this regards, for reference i am attaching the ticket cancellation screen shot,
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Hi,

Greetings from the redBus!!

We would like to inform you that as per standard banking procedure the refund gets credited back to the payment source in 5 to 7 business days. Kindly wait for refund credit as per the timeline shared. Feel free to contact us at [protected]@redbus.in along with the ticket ID in case any further assistance is needed.

Thank you,
Team redBus

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