We had a total of 9 tickets booked with Red Bus, with 6 tickets under booking ID [protected] and 3 tickets under booking ID [protected]. We arrived at the designated boarding point at 9:30 PM, well ahead of the scheduled departure time. However, the experience took a disappointing turn due to the following issues:
Bus Delay and Confusion: The bus (AR 3900) was delayed by almost 2 hours, and the boarding point was overcrowded with multiple intercity buses, making it difficult for us to locate our specific bus.
Lack of Communication: At 12:12 AM, we finally received a call from the bus driver. When we tried to explain that we were a group of 11 people waiting at the designated boarding point, the driver abruptly disconnected the call without allowing us to provide the necessary information.
Further Attempts to Contact: After this, I called the bus driver 12 times to inquire about the exact location of the bus. Unfortunately, none of these calls were answered, and there was no further communication.
Bus Departure Without Us: Despite our best efforts to reach the bus, the driver chose to leave, leaving us stranded at the boarding point with valid bookings.
This entire incident caused immense inconvenience to our group, preventing us from continuing our journey, even though we had made proper arrangements and had valid tickets.
I am highly disappointed by the lack of communication, the delay, and the subsequent failure of your staff to resolve this matter. As a frequent and loyal user of your service, this experience has left me dissatisfied with the quality of service I received.
I have received the refund for the tickets booked with [protected] but still waiting on [protected]
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