[Resolved]  Redbus — Delayed Refund

Address: ibibo Group Pvt. Ltd Indiqube Leela Galleria, 5th Floor, #No 23, Old Airport Road, HAL 2nd Stage, Kodihalli Village, Varthur Hobli, Ward No: 74, Benga

Website: www.redbus.in

I, Satyanshu Kumar had booked a bus from Muzzaffarpur, Bihar to Delhi as on 04/12/21. The bus came under Yatra Guru Travels.

Ticket number- TQCX50293562
FARE- RS 1535.40 /-
The scheduled departure was 15:00 .But unfortunately the vehicle suffered a break down.The operator messaged me at 13:00 hours, explaining about the cancellation of journey and the upcoming refund through Redbus. in the next 72 hours.

But it didn't go as he had said. Tired of waiting for the refund, , I decided to contact Redbus customer care myself and to seek their assistance.
Hence, I called their customer care number on 08/12/21.Alas, they couldn't do anything more than apologizing for the absence of their 'Supervisor".
Since then, I have reached them out several times.Yet my hands are empty. Now, I want to take some strict actions in order to obtain my refund.