[Resolved]  Redbus — Fake facilities on Redbus site

When i booked ticket from Gurgaon to Jaipur it was showing so much facility like CCTV camera, Water Bottle will be provided, charging point, Wifi, etc. And when i complained Red bus about this Red bus executive said Wifi not available due to technical fault, charging point was there(but passengers are blind), CCTV camera they don't know, and water bottle bwcause of COVID they don't provide (they are adhering only this protocol but not others like no mask on Conductor face, driver and some passengers and no temperature check as its not mandatory for every operator) and once you do 1hr. Argument with they said we can take feedback and you have enough time to waste then after one more hour they will say we will provide 50/- from there side (they thinks public or passengers arw beggars).
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Aug 8, 2021
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2021
Red Bus Customer Care's response
Hi,  

Greetings from redBus!

We definitely understand your disappointment We would request you to share the registered email ID/ ticket ID with us to contact you. 

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details. 

With regards,  
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.  
 
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