[Resolved] Redbus — false ticket booking

pr6784

Address:

Indore, Madhya Pradesh

I have book indore to mumbai online ticket at 4:30 pm. On 6 feb. But no msg conformation coming on mobile. Money deducted.
Then i have book another ticket that is conform. I have already conform to operator they also reply only one ticket is conform another is canceled.
Pick up msg of both ticket is coming in mobile so i confused.
But both transection money is deducted. So please make a neccesory action for refund the money. Thanks
Mb [protected]

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Mar 14, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2020

Red Bus Customer Care's response Hi Prashant,

Greetings from redBus!

We regret the inconvenience caused due to this double booking. This happened due to a rare technical glitch and we are truly sorry about it.

We have initiated the full refund of your ticket TP[protected] on 7th February 2020 and it will reflect in your account within 5 to 7 business days. This is refund reference number[protected] for you to check with your bank or e-wallet company on the refund status.

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thank you,
Team redBus!