[Resolved]  Redbus — For providing improper information and wrong information

Address:

F2 venkateswara nilayam, sivalayam street, jammu narayanapuram vizianagaram

Dear sir,

I have booked bus ticket for my uncle on 05.06.2023..

the ticket details are

Traveller name : narayanaraju
Date of journey : 06.06.2023
Seat no : R8
Ticket no : TS[protected]
Boarding: Vizianagaram
To : Taadepalligoodem
Boarding time: 8.15pm
Travels name : sri venkataramana travels

Dear Narayanaraju,
Your travel from Vijayanagaram to Tadepalligudem
is going to start at 06 Jun 08:15 PM.

Service #: 102 A
Bus No: AP16TH0999
Driver No: [protected]
Track Bus: http://ezin.in/4fbLG

Driver details provided by redbus

Dear customer,
Here are your boarding point details :
Location: Vijayanagaram
Address: Ravi travels, lower tank bund
Contact Number : [protected], [protected]
Map Location : https://s.redbus.com/8b3lael

Happy journey!

redBus

Dear sir,

I have booked bus ticket for my uncle on 05.06.2023..

the ticket details are

Traveller name : narayanaraju
Date of journey : 06.06.2023
Seat no : R8
Ticket no : TS[protected]
Boarding: Vizianagaram
To : Taadepalligoodem
Boarding time: 8.15pm
Travels name : sri venkataramana travels
Dear Narayanaraju,
Your travel from Vijayanagaram to Tadepalligudem
is going to start at 06 Jun 08:15 PM.

Service #: 102 A
Bus No: AP16TH0999
Driver No: [protected]
Track Bus: http://ezin.in/4fbLG

Driver details provided by redbus

Dear customer,
Here are your boarding point details :
Location: Vijayanagaram
Address: Ravi travels, lower tank bund
Contact Number : [protected], [protected]
Map Location : https://s.redbus.com/8b3lael

Happy journey!

redBus

My uncle reached the boarding point at 8.00pm and waited till 8.45pm. meanwhile we have tried tracking the bus by the link provided by the redbus..but tracking is not working.. so we tried calling to the driver number provided by the redbus. But the driver is not at all attending the call.. so i have contacted the redbus customer care, after keeping on hold for long time, customer executive replied me that she is also unable to contact the driver and requested me to wait for another half an hour at the boarding point.So i waited till 9.15 and came back to my friends home which is 1km from the boarding point as my uncle is an heart patient and he is unable to stand on the roadside waiting for the bus for one hour. After reaching there at about 9.30pm i have again contacted the customer care and he somehow connected me to the driver. He informed me that he reached the boarding point. So we went to boarding point. I asked the driver that why he is not picking the call and we he didn't not even call the passenger before reaching the boarding point. Then he arrogantly responded " I WILL CALL WHEN IAM FREE, YOU GO AND TALK TO THEM WE HAVE GIVEN THE NUMBER" and even he used some abusing language to us...

If I am not called the customer care at 9.30pm my uncle would have missed the bus.

I request you to file a case against the redbus for providing wrong information about the driver contact details, no tracking of bus and arrogant behaviour of the driver towards the passenger...

If this is the state of the bus provider..redbus should not keep these type of bus providers in their list and make the passengers fools...

As i have some knowledge and contacted the customer care . Some passengers who are uneducated has missed the same bus service and travelled 50km on thier own to reach the bus..

This is not a matter money.. this is matter of time.. if my uncle didn't not travel today he has to pay huge losses towards his business. Not only him even some students in the bus may lose their classes, exams, some people going for hospitals..all their schedules may have got disturbed..

So please take action against the redbus and against the service provider also .