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Redbus — I am not able to cancel ticket

While booking the ticket the cancellation policy was available, but now when I try to cancel the ticket, it is not possible. The bus operator is metroline travels. The travel date is 5th Jan 2025.
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Verified Support
Dec 30, 2025
Red Bus Customer Care's response Hi, Greetings from the redBus Team! We are checking on your concern and we will get back to you soon with updates. Please allow us some time. Stay safe, stay healthy! Your redBuddy Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.
 
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