[Resolved] Redbus — mental harassment and safety issues
SwSwats0506 on Dec 26, 2017
I had booked the ticket from goa to hyderabad dated 25th december 2017 from "red bus" website. After booking, i got the ticket confirmation message in which there was a contact number of bus agency (Dhanunjaya bus).
On the day of travel i tried that number so many times but sometimes number was out of range, sometime no one picked my call etc.
As per the message, boarding point was (Panjim near ktc bus stand) and departure time was 7:00 pm.
I reached there at 6:30 pm and was trying to contact continuously, after so many attempt they picked my call said bus will reach at 8:30 pm and boarding point will be same.
I contacted red bus customer care also for the same and they were also unable to tell me the exact scenario.
On the call i explained that i am traveling alone and this boarding area is not at all safe and requesting them to give me exact situation.
After 9:00 pm also, red bus customer care were not at all cooperating with me, they kept my call on hold for more than 1/2 hour.
Form 7:00 to 9:00 pm, i faced lots of mental harassment and local people found me alone and was trying to abuse me.
Since red bus executives were unable to reply me and just giving excuses, i decided to leave that area but that area was desolate.
Since 25th was christmas eve so i was not able to found any taxi or local transport from there.
I walked 6 to 7 km just to find taxi and during that, being a single girl in a desolate area, i faced lots of challenges.
This is all because of red bus executives because they just passed the time and misguided me.
Luckily i found taxi which charged rs 1000 for airport and bought the ticket from the airport counter at rs 6953.
Following are the details:
Ticket no - tkd[protected]
Pnr - dan141963-hyd-002
Travels - dhanunjaya bus
Journey date - 25th of december 2017
Boarding point - panjim (Near ktc bus stand)
Travel bus contact number - [protected]
Bus fare - 2232
Taxi number from panjim to goa airport - ga.05. T.1557
Taxi fare form panjim to gao airport - 1000
Flight ticket from goa to hyderabad - indigo (Fare 6953)
Uber cab from hyderabad airport to my home - rs 809
Compensation of mental harassment can not be recovered but i want all my money back which i had to spend because of red bus irresponsible behavior and negligence.
Total amount for refund - rs 8762
I am also attaching the picture and screen shots of ticket, taxi etc
Note: if i will not get my compensation within a week then i will file a complain in consumer court.
Complaint marked as Resolved Jan 9, 2018
[Dec 26, 2017] Red Bus customer support has been notified about the posted complaint.
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