[Resolved]  Redbus — payment was done but ticket was not generated

Address:Hyderabad, Telangana, 507116

I am koushik and i booked a ticket from aswapuram to hyderabad in redbus app and it costs me 600rs i paid with my upi id and i got a notification that money was debited from my bank a/c but the ticket was not generated and i didn't even get a refund message and while the payment was going on i got a message that error occured plzz reply me
Could you help me?
Email id:[protected]@gmail.com
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Jun 27, 2019
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
May 24, 2019
Red Bus Customer Care's response
Hi Customer,

Greeting from redBus!

Transaction id[protected]

Sorry for the delay caused. We've initiated the refund on 24th May 2019 back to the source account. The amount will reflect in your account within 7 bank working days.

Thank you for contacting us.

Team redBus
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