Redbus — Prepone asked but booked postdated ticket

bnrinbox

from Bengaluru, Karnataka

Jun 30, 2023

Address:

8 1 523 176, Brindavan colony, Near Tolichowki, Golconda Post, Hyderabad 500008

We have planned to visit to Bangalore on 3rd July and ticket got confirmed. Since the journey prepone is required and tried to book for 2nd July, but app took as 4th and charged 150 extra wallet amount.

Since reschduled, either cancellation or reschedule or amount return is not possible as per the executive.

Since, its the application issue, and i am sure the booking date selected as 2nd, then showed 3 buses from Orange Tours and Travels but took the date as 4th.
So, now, i want either full cancellation and return the amount or preponement to journey date 2nd.

The executive is not at all accepting.

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Comments

bnrinbox

from Bengaluru, Karnataka

Jun 30, 2023

After much heated discussion and chat shared [protected] number but no one attending the call. while asking the questions he put the call on busy mode and keep on buzzing the music. This is the customer service executive response of REDBUS. He put the call on hold and left.

Red Bus Customer Care

from Bengaluru, Karnataka

Jul 17, 2023

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.