[Resolved] Redbus — redbus ticket cancellation money not refunded | |
I booked my bus ticket by redbus on 10 november 2018 (Ticket number (Tin): tmc[protected] from kanpur to indore for dated 11 november 2018 that tckt amount was 3810/- rs. And cancelled it on 10 november 2018. But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days (For your reference i am forwarding your mail with this mail). Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible. Looking forward for your cooperation and quick response. I am pasting the mail which i got from redbus after cancellation. Was this information helpful? | |
Jan 4, 2019 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Dec 04, 2018 Red Bus Customer Care's response Dear Customer, Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us regarding the refund status for your ticket no. TMC[protected]. I understand that this experience may be causing an inconvenience to you, and I am truly sorry. Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status and regret to inform you that, the refund done on 6th November 2018 was discarded. Hence, the refund for your ticket has been re-initiated from our end on 4th December 2018 to the mode of payment used by you for this transaction. Basis the policy of your bank, the amount should reflect in your account within 7 business days. Details of the transaction are given below: PO No. :[protected] Refunded Amount: Rs.3450/- For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare. As this response has been logged in our system, you will receive an email stating that your case has been closed. Once again, I thank you for choosing redBus. Have a great day! With thanks, RedBus | |
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