Redbus — RedBus/SVR Travels

Address: SVR tours and travels

Bus Details :

Shirdi To Hyderabad
Booking Id : TTD[protected]
Bus PNR : SVRS250823-SVR 919A
Bus Partner : SVR Tours & Travels

Dear Customer Service Team Of RedBus/ SVR Travels,

I am writing to formally raise a complaint regarding the highly unprofessional and inconvenient experience I had with your bus service[protected]. I am extremely disappointed by the lack of reliability and customer care demonstrated during this journey.

The bus was scheduled to depart at 7 PM from the SVR Hotel Sai Priya pickup point. However, the bus did not arrive as promised. Left with no choice, we proceeded to the SVR Head Hotel Sai Paradise, where all other co-passengers were also waiting for the same bus. To our shock and dismay, the bus finally departed at 5 AM, a delay of 10 hours.

The situation worsened when, after traveling just 80 kilometers, the bus broke down. We were stranded yet again, forced to wait for a replacement bus. Eventually, I reached Hyderabad at 9 PM that day, after enduring immense discomfort and delays.

This ordeal caused significant mental and physical trauma, as well as disruption to my schedule. Such an experience is unacceptable, and I hold RedBus and SVR Travels accountable for the poor service and lack of communication.

For all the inconvenience and distress caused, I am demanding a full refund of my ticket fare along with appropriate compensation for the trauma, time loss, and inconvenience suffered.

Please treat this matter with urgency and respond with details regarding the refund and compensation process. Failure to address this complaint will compel me to escalate the matter to higher authorities, including consumer grievance forums.

I am adding all the related proof (Photos & Videos) along with this mail.

I look forward to your prompt and fair resolution.

Sincerely,
Gonela Hariharan
[protected]