[Resolved] Redbus — Refund Amount Not Credited

[Resolved] Redbus — Refund Amount Not Credited

B Bhargav Vummadi May 24, 2021

I am Bhargav Durga Prasad Vummadi booked 2 tickets from Vijayawada to Chennai with ticket number TQ5N83280591 and due to some reason I cancelled my journey. I received a mail stating that credited amount against cancelled ticket. Till now amount is not credited to my Account. Check the problem and credit amount asap. Mail: [protected]@gmail.com Was this information helpful? No (0) Yes (1)
May 24, 2021 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support May 28, 2021 Red Bus Customer Care's response Hi Bhargav, Thank you for reaching out to us regarding the refund status for your ticket no. TQ5N83280591 We tried calling you multiple times on the registered contact number, unfortunately, the calls went unanswered. We have shared the refund details along with the screenshot attachments via email to the registered email ID. Please refer to the same. We look forward to serving you better. Have a great day! Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same. With regards, Team redBus
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Red Bus Customer Care

from Bengaluru, Karnataka

May 25, 2021

Verified Support

Hi Bhargav,

Greetings from redBus!

We understand that this experience may be causing an inconvenience to you, and we are truly sorry.
Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status.

Both checks indicate that the refund has been successfully processed from redBus on 25th April 2021 to the mode of payment used by you for this transaction.

We tried calling you multiple times on the registered contact number, unfortunately, the calls went unanswered.

We have shared the refund details via email along with the reference number and screenshot attachments.

Please refer to the same for further details.

We strive to serve you better in future bookings with us.

Thanks and regards,
Team redBus