I booked my bus ticket by REDBUS on 06 DECEMBER 2020(Ticket number (TIN): TPD[protected] from Chennai to Bamgalore for dated 27 DECEMBER 2020 that tckt amount was 1453/- Rs. Through Google Pay (G.Pay Phone no : [protected]), Given phone no for registration was [protected] and cancelled it on the same day 06 DECEMBER(PNR no: TS[protected]MDHT/1255569)
But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days( For your reference i am forwarding your mail with this mail).
Why they are not refunding my cancellation amount and my request is to please refund my money . please give me response as soon as possible.
Looking forward for your cooperation and quick response.
I am pasting the mail’s which I have got from REDBUS after cancellation.
1. Mail one
redBus ticket cancelled (TIN: TPD[protected]
Inbox
Support redBus [protected]@redbus.in via amazonses.com
Sun, Dec 6, 11:49 PM (8 days ago)
to me [protected]@gmail.com
Dear . Aarthi Rathinaraj,
Your ticket has been cancelled successfully and we have initiated the process to refund Rs 1317 to you.
Your booking trip id for this ticket is[protected]
Ticket details:
Ticket number (TIN): TPD[protected]
From: Chennai
To: Bangalore
Date of journey: 27/12/2020
Travels: Asian xpress
Bus type: A/C Sleeper (2+1)
Boarding time: 07:05 AM
No of seats: 2
Seat number: 13, 14
Best regards,
--
Team redBus
2.Mail Two
Refund Initiated for Cancelled Ticket from Chennai to Bangalore
Inbox
Support redBus [protected]@redbus.in via amazonses.com
Sun, Dec 6, 11:49 PM (8 days ago)
to me [protected]@gmail.com
Your refund of INR 1317.00 has been successfully initiated
Hi Aarthi Rathinaraj,
Your ticket from Chennai to Bangalore on[protected] through Asian xpress has been cancelled successfully and a refund of INR 1317.00 has been initiated to your UPI Paymen account. Below are your booking details for this ticket
TIN TPD[protected] Date of Journey [protected]
Source Chennai Destination Bangalore
Travels Asian xpress Bus Type A/C Sleeper (2+1)
Boarding Time 07:05 Number of Seats 2
Seat Numbers 13, 14
Below is the breakup of your refund
Fare Breakup Paid Refund
Base Fare 1360.00 1224.00
Bus Operator GST 68.00 68.00
Relief Fund 25.00 25.00
Total 1453.00 1317.00
The money will be credited in your UPI Paymen account in 5-7 bank working days.
Thank You!
3.Mail Two
INR 1317.00 Credited against Cancelled Ticket from Chennai to Bangalore
Inbox
Support redBus [protected]@redbus.in via amazonses.com
Sun, Dec 6, 11:50 PM (8 days ago)
to me [protected]@gmail.com
Your refund of INR 1317.00 has been successfully credited :)
Hi Aarthi Rathinaraj,
Your refund of ₹ 1317.00 against your cancelled ticket from Chennai to Bangalore on[protected] against Ticket no TPD[protected] through Asian xpress, has been successfully credited back to you.
In case, the amount is not reflecting in your UPI Paymen account, please contact your bank/E-wallet company.
Below is the breakup of your refund
Fare Breakup Paid Refund
Base Fare 1360.00 1224.00
Bus Operator GST 68.00 68.00
Relief Fund 25.00 25.00
Total 1453.00 1317.00
* Offer Wallet Cash is not refundable on ticket cancellation.
Thank You!.
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Greetings from redBus!
As discussed on the call with Ms. Aarthi, we have addressed your concern.
Thank you for reaching out to us.
Regards
Team redBus!
Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.
May I know whom to contact for further assistance, As its a medical emergency in the family need the refund amount immediately. Kindly do the needful.