[Resolved]  Redbus — ticket booked / amount debited twice

Address: Bengaluru

Website: www.redbus.in

I booked a bus ticket for Mrs. Devella Chaya Krishna, Age/60, on 4th March 2025 for travel on 8th March 2025 on your Redbus portal.

While booking the ticket when I entered the card details/OTP, I did not get the payment / booking confirmation. Assuming that the payment has not gone through, I tried again and booked a ticket with a different seat no. This time, the payment went through and I also received a booking confirmation.

Now, I find from my credit card statement that booking has been done twice and also find that the ticket was issued twice, details as under:

Ticket No. PNR Seat No. Amount Paid Date of travel Passenger Name
TU[protected] 471996 C1 Rs.1332/45 08.03.25 Mrs Devella Chaya Krishna
TU[protected] 472014 D1 Rs.1332/45 08.03.25 Mrs Devella Chaya Krishna

In view of the above, since the booking twice happened inadvertently / perhaps due to a temporary system issue with no fault of mine, I humbly request you to look into the case and consider refund of Rs. 1332/45. I shall be grateful for your positive & an early response.

Thanking you,
Sincerely yours,
D CHANDRASHEKHAR