[Resolved] Redbus — Ticket cancellation and refund amount
Mulashi, Maharashtra, India
Ticket amount = 477Rs. i wanted a book a ticket for thursday[protected] from pune to Malegaon and the server got refreshed and they booked a ticket for Wednesday[protected] Today). i immediately cancelled the ticket and the amount that they are charging me for cancellation is Rs. 450 !! why the hell should i pay this huge amount just because of their server issues ? if you people cannot seriously handle such websites then you should definitely shut the company down. i called the customer care of Redbus and they are saying that the cancellation charges are that high because i am cancelling the ticket 12 hours before journey. what the hell is this ?
Complaint marked as Resolved Feb 19, 2017
[Aug 03, 2016] Red Bus customer support has been notified about the posted complaint.
Verified SupportRed Bus Customer Care's response, Jan 19, 2017
Greetings from redBus!!
We are sorry for the delay in response.
We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.
Feel free to reach us at [protected]@redbus.in for any further assistance.
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