[Resolved]  Redbus — Ticket not booked but payment duly credited to redbus

Dear Team,

I made a booking on 6th August 2023 from kalpetta to ernakulam.

I made a payment of Rs 682.5/- through PhonePe.

The payment has been debited from my end and credited into your account but the system failed and the ticket was not issued.

I tried calling customer care and they insisted that the payment is not recieved at your end and asked me to check with my Bank.

I have checked with my Bank and found that the payment of Rs 682.5/-has been duly credited to redbus.

The UPI transaction ID is T2308062014535861349086 dated 6th August 2023.

Kindly look into the matter and resolve to make the refund at the earliest.