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Redbus — Ticket was cancelled by operator and cancellation issue not update in redbus app

Address:tenali
Website:www.redbus.com

I have cancelled and in help they mentioned about cancellation also, they will update the status but from evening 4:30 onwards there is no update in redbus app and any mail. please update my cancellation and refund my amount . my ticket no: TR6U53192646, PNR No: RB242188. my Complaint number 18712264. but still no update. IN help they has mentioned as Hi Suma, I am sorry to hear that your bus got cancelled. My team members will validate the claim and will get back to you soon with an update.
Can I help you with anything else?

but still not updated my cancellation status in redbus app
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this are cancellation issue details

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Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!
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