[Resolved] Redbus — Unable to cancel or reschedule the ticket

sannathurai

Aug 8, 2021

Website: redbus.in

I tried to boo the ticket on 7th Aug for 12th Aug. Journey between Peravurani to Chennai 3 tickets. Money has been removed from my account but no confirmation from redbus rs.2200. On 8th The bus operator called me for the trip since they mentioned that the ticket was booked for 8th evening 8:15PM. I was tried to book the ticket for 12th Aug. I tried to cancel or reschedule the ticket but unable to do. Called customercatre number but there is no such option for cancellation. my ticket is TQ[protected],

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Oct 12, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2021

Red Bus Customer Care's response Hi Annathurai,

Greetings from the redBus Management Escalation team!

Thank you for reaching out to us regarding the refund for your ticket no. TQ[protected].

I understand that the poor experience would have caused an inconvenience to you, and I am truly sorry.

As discussed on call earlier, in hopes of compensating for the inconvenience caused to you, we are crediting Rs.440/- to the mode of payment used by you for this transaction, as an exceptional gesture. The amount has been processed from our end on 19th August 2021.

Basis the policy of your bank, the amount should reflect in your account within 5 to 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs.440/-

In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund.

I hope this solution made you happy!

For any other questions you may have or help with your future travel bookings please write to us using the link https://m.redbus.in/help.

As this response has been logged in our system, you will receive an email stating that your case has been closed.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Regards

Team redBus

Note: redBus representative will never ask for your bank confidential details like - OTP, CVV & UPI PIN so please do not share with anyone even if they claim to be redBus/Bank officials.