Dear Redbus Customer Support Team,
I had booked a bus from MTM to HYD scheduled for departure on 10/08/2025 at 00:12 AM, under Ticket ID #TU[protected]. I arrived at the designated boarding point on 09/08/2025 at 11:50 PM and waited until 1:30 AM on 10/08/2025, but the bus never arrived. I attempted to contact the bus operator multiple times, but my calls went unanswered. Additionally, the live tracking feature on your app was non-functional, leaving me with no information about the bus's whereabouts.
Due to this failure, I was forced to arrange alternate transportation at my own expense to reach my destination. I raised this issue with your support team on the same day, 10/08/2025, and have been following up daily since then. Unfortunately, I have only received repeated assurances to "wait another 24 hours, " with no resolution provided to date.
This prolonged delay and lack of accountability are unacceptable. I request that this issue be addressed immediately and that I be compensated appropriately for the inconvenience and additional expenses incurred.
I trust you will treat this matter with the urgency it deserves and provide a resolution by the end of the day. Was this information helpful? | 
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