[Resolved]  Rediff Shopping — Defective bluetooth headset received and not exchanging it

Address:

Ghaziabad, Uttar Pradesh

Hi, I ordered the a Samsung Bluetooth headset device from the Rediff online shopping site on the Cash on Delivery opti on. However, i received the product on time but the piece was defective. Since it was a Cash on Delivery option, i need to pay the money Rs 1100 to the delivery boy before i could check the device, After i realised the device is defective i send an email to the company mentioning the same. They replied that i need to send the courier to their vendor which i did spending my money with such inconvienence, but there local vendor denied to accept the courier. This whole experience is so inconvinence and time taking . After then i wrote to the company again mentioning the same incident and its been more than 3 days they havn't replied me on this. I am pasting all the trai l emails below, so that you can figure out as a customer this entire incident is very bad. Even after 15 days paying the money, nothing has been resolved. I would request you to please look in to the matter and i need the justice thank you. "Ashutosh Saxena Mar 1 (5 days ago) to Rediff, me Dear Rediff team, I already send a courier regarding the replacement of my bluetooth headset but your vendor of this product Mr.Sumit Sharma didn't accept that product and the courier is back to our address. Why are you doing these type of things. We are not excepting these type of certain things from such a big company. This time i want no replacement against my product, i want my total money to be refunded in my account ASAP.. Otherwise i am going to attach these trail mails into these sites and also registering my complaints to these following sites. http://www.akosha.com/consumercomplaints.html?gclid=CO6jisCK8bwCFUUF4godAn8Avg https://www.consumercomplaints.in http://www.consumercourtforum.in/ Please help us to not to take that action. From past 10 days i have been chasing through this still my issue is not yet resolved. Dear Rediff Managers Kindly intervene and take the proper action against my complaint. On Wed, Feb 26, 2014 at 4:48 PM, Ashutosh Saxena <[protected]@gmail.com> wrote: Dera Rediff team, We already shipped your product on 24th Feb 2014 to the following vendor address at Pearl Technologies (Hotdealsfrompearl) Mr.Sumit Sharma A-16, Sainik nagar, Uttam Nagar New Delhi-110059 Office Phone-[protected] Mobile-[protected] Email: [protected]@hotmail.com /[protected]@shopindiabazar.com Kindly find the attached courier receipt for the same and revert us regarding replacement of our product ASAP. Product order by the name of Sakshi Saxena. Thanks and Regards, Ashutosh Saxena On Thu, Feb 20, 2014 at 1:39 PM, Rediff ShopSupport <[protected]@rediff.co.in> wrote: Dear Sakshi, Greetings from Rediff.com We are sorry to note that the item that you have purchased through the order no : 9153085 is found defective. This is a very rare and unfortunate case and we apologize for the same. We request you to kindly send the item back to our seller within 7 working days mentioning the order number on the packet. · Items are to be returned with all accessories and original packaging. · Careful attention is to be given with the packing of the product to avoid damage during transit. Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement. The seller’s address is as follows: ( Order Number - mandatory) Pearl Technologies (Hotdealsfrompearl) Mr.Sumit Sharma A-16, Sainik nagar, Uttam Nagar New Delhi-110059 Office Phone-[protected] Mobile-[protected] Email: [protected]@hotmail.com /[protected]@shopindiabazar.com Once the product has been dispatched from your end, kindly revert to this mail providing complete courier information and the courier charges borne. You may enclose the invoice for the courier charges that will be incurred by you to return the shipment. The same shall be reimbursed in the form of pay order/gift voucher. Please be assured that our enabling partner shall arrange to dispatch your replacement within 7 working days from the receipt of the product. Assure you of prompt and courteous response on all your visits to Rediff.com Warm Regards, Latha Customer Service www.rediff.com Dear Rediff Team, Yesterday we received your product but the product we received is out of the box defective and i want a replacement or refund against my product. Kindly replace my product ASAP. My product details is Samsung HM9228 Collar Clip Style Wireless Bluetooth Headset v3.0 for Mobile and My order number is 9153085. Customer Name-Sakshi Saxena We tried all the primary troubleshooting but this product is not powering on. Even charging LED is not glowing on this bluetooth headset. Thanks and Regards, Ashutosh Saxena On Mon, Feb 17, 2014 at 10:44 AM, Rediff Shopping < [protected]@shoppingmails.rediff.com> wrote: > Track your order| Your > Account *Hope > you liked shopping with us!* Hi Sakshi, > > We are pleased to inform you that your product has been delivered. The > courier has confirmed the delivery. > The details are as follows: > > *Details of Order# 9153085* *Products**Vendor **Courier **Delivered > Date **Airway No * Samsung HM9228 Collar Clip Style Wireless > Bluetooth Headset v3.0 for MobilePearl Technologies ( Hotdealsfrompearl ) > EcomExpress[protected] > Please feel free to share your shopping experience by login to "Your > account" > and give us your feedback. > > You may also call us at our toll-free number [protected] and our > Customer Care will be happy to help you. > > Have a great day, > > Thank you, > Neha > Rediff Shopping > > Now shop on-the-go from your mobile! > Click here to download the FREE Rediff Shopping app > > > *P.S. This is an automated email. For any assistance, kindly contact our > Customer support * > -- *Thanks and Regards, * *Ashutosh Saxena* *NOC-ENGINEER* *TATA Communications Ltd.* *Alandi Road, Dighi, Pune, - 411015*" Thanks & Regards Sakshi Saxena #[protected]