[Resolved]  IFB Rfft 446edwdls - 446 Litres — Worst customer service

IFB — Worst Customer Service

Hi,
I own IFB washing machine Diva. My uncle he had made payment to IFB dealer at his town, Satara (Maharashtra), and wanted to get delivered it in Ahmadabad (Gujarat) at my place as it was gift. Since then I am facing no. of problems with IFB services, which are really horrible.

1. After payment it took more than 2 months and number of follow-ups to get this machine delivered to me in Ahmedabad. I think you IFB guys talk about multiple shipping option. Atleast IFB web sites says so!!

2. After some days when I am trying to get it installed from IFB service agent they are charging me Rs. 300. He is saying it is against some products, detergent & some other poweder, which IFB is selling. Is IFB going for bankruptcy so they are finding new ways to accumulate money?

3. IFB service guy is also saying that if I don’t pay Rs. 300 for these products my machine will not come under warranty. Are IFB machines so bad in quality?

4. Today again I got call from IFB service guy saying that if I want to install my machine on stand, stand has to be purchased from them only otherwise machine will not come under warranty. I understand if some problem arises due to my mistake or bad stand used by me then it’s my responsibly but how can you guys dare to sell these products by threatening about warranty. I had already asked for your stand in Sales India & Next stores, they do not keep these stands. You shall make these stands/trolleys available everywhere.

5. Machine’s water inlet hose’s connection to normal water tab is not easily possible. Have you stopped thinking about ergonomics & customer’s ease? Over and above you do not provide other fittings required for connection along with machine. Is there severe cost cutting going on?

Earlier I was going thinking of purchasing IFB dish washer but after such horrible experiences, I have decided not to purchase any IFB product & make my friends aware of these problems.

Regards,
Amarish Sawant
Mob.[protected]

Hi,

Thanks for contacting me. Service engineer visited at my place on Tuesday 5th June (after 4 days from purchase date).

I have following suggestion to improve your customer service.

1. Currently the online mechanism for contacting IFB is not working. Link "http://www.ifbappliances.com/get-in-touch.html" should be properly tested before available to customer.
2. Always provide reference no for complaints logged irrespective of complaints lodged by online or by phone.
3. I do agree, some delay may occurs to visit customer place but it should be properly communicated to customer in advance. Your service representative told me to visit on 1st Jun then he committed to visit on 3rd Jun and finally he arrived on 4th Jun. It ruins my weekend as well as my working day.
4. Service engineer should be properly trained in customer handling. I also purchased a IFB washing m/c along with refrigerator, both service engineers, visited to my place were in extremely hurry. They even didn’t go through all advance features available on both goods. Now I am reading the manual for proper understanding.
5. If some parts need to purchase like extension inlet pipe for washing m/c, it should be delivered to customer along with bill. Here in my case no bill is provided by service engineer for inlet pipe.
6. There is no way for online product registration so please remove it in your manual and stickers pasted on goods.

I will send my contact details in separate mail

I appreciate your response and taking personal attention on this complain. I received call from customer service within a day and they apologies for inconvenience due to some unavoidable circumstances. Service engineer visited again for re-demo and his cordial behavior is very impressive. It boosts again my loyalty on IFB appliances and their customer service.