[Resolved] Reliance Big Tv — My Reliance BIG TV adaptor got blasted | |||
My smart card number:[protected] This is an example for kind of quality products that Reliance is providing to its customers. Today morning i.e., 9th Feb 2015, when I was watching TV, suddenly my reliance dish TV adaptor got blasted with huge sound and light. Rest all other items in my home are safe and running well. This is the kind of quality that reliance is providing and I'm really unhappy. Hope for speedier & justifiable action/response by 'Big TV'. Please fell free to call me at +91-[protected] Address: C/o: Srinivasa Pavan Manda Plot No. 425, 2nd floor, House No. 16-3-v/425 VasanthNagar colony, Kukatpally Hyderabad, 500085 Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
There are more issues.
1. Customer Care representative has asked me to pay Rs300 /- for installing new adaptor. When this is not my issue, Why should I pay for it?
2. When I relocated from Pune to Hyderabad in August 2014, one of the reliance service technician has re-installed Reliance BIG TV in Hyderabad. During that process he found that there was a short of 1 meter wire and hence he joined the old & new wires directly without using any connector. For this issue, Customer Care representative is again asking me to raise another service request and pay Rs175 /- more.
I strongly believe that my adaptor was blasted today because of such stupid things that were done by Reliance Technician's.
Why should I pay for all such things? Can't you address the issue properly? Is this the way you treat your customers?
I'm going to escalate this seriously. I'm really unhappy with Reliance and I'll spread this to everyone.
Regards
Srinivasa Pavan Manda
+91-[protected]
1. Customer Care representative has asked me to pay Rs300 /- for installing new adaptor. When this is not my issue, Why should I pay for it?
2. When I relocated from Pune to Hyderabad in August 2014, one of the reliance service technician has re-installed Reliance BIG TV in Hyderabad. During that process he found that there was a short of 1 meter wire and hence he joined the old & new wires directly without using any connector. For this issue, Customer Care representative is again asking me to raise another service request and pay Rs175 /- more.
I strongly believe that my adaptor was blasted today because of such stupid things that were done by Reliance Technician's.
Why should I pay for all such things? Can't you address the issue properly? Is this the way you treat your customers?
I'm going to escalate this seriously. I'm really unhappy with Reliance and I'll spread this to everyone.
Regards
Srinivasa Pavan Manda
+91-[protected]
Yesterday (9th Feb 2015) one technician came to my home and checked the issue but didn't resolved it. For this also, CSR has already deducted Rs175/- from my account and suspended the service without my notice. Today (10th Feb 2015) I spoke to Customer Service Representative multiple times and everytime they are disconnecting the call without proper explanation nor resolution.
Enough. I'm frustrated with Reliance services. Please de-activate my Reliance BIG TV connection. I'll switch to TATA SKY immediately.
Enough. I'm frustrated with Reliance services. Please de-activate my Reliance BIG TV connection. I'll switch to TATA SKY immediately.
Dear Srinivasa,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
24%
Complaints
3276
Pending
0
Resolved
781
6th Floor BHQ, Dhirubhai Ambani Knowledge City, Thane Belapur Road, Kopar Khairne, Navi Mumbai, Maharashtra, India - 400709
View all Reliance BigTV contact information
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications