Reliance Big Tv — No Service for more than a month

Address:

Mumbai City, Maharashtra

Its pathetic, the service, the way of making money, the response, you name it... Read through the trail mails (bottom up) for the scene so far...and there has been no resolution yet... May 9... I am really going to escalate this now... No one called up or came to my house... The issue still persists and I do not get any television network. Above that I get a message saying that your ticket has been closed and you have been charged 175 Rs. Please get a life and find a better way of making money!!! Regards, Anuj On Fri, May 9, 2014 at 1:50 PM, [protected]@reliancedigitaltv.com <[protected]@reliancedigitaltv.com> wrote: Dear Customer, This is with reference to your e-mail for your Reliance Digital TV Smart Card number[protected], regarding Signal issue. Your complaint is already registered, vide Service Request ID[protected] on 08/05/2014 and it will be resolved within 48 hours for the time the Service Request is registered. We request you to co-operate with us. The technician will call you on your registered telephone number before visiting your place. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Albina Mattos Officer-Customer Care Reliance Digital TV In case you require any further details/clarifications, kindly contact through our web site at www.reliancedigitaltv.com or by calling Customer Care number on[protected]Toll Free)/[protected](Chargeable) or e mail us at [protected]@reliancedigitaltv.com. The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only. -----Original Message----- From: Anuj Khanijau ([protected]@gmail.com) Date: Thursday, May 08, 2014 12:30 PM To: [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com) Subject: Re: 'Reliance=[protected]' Reference to your e-mail Hi, Please call me on [protected] before sending the engineer. Regards, Anuj Khanijau On Thu, May 8, 2014 at 12:01 PM, [protected]@reliancedigitaltv.com <[protected]@reliancedigitaltv.com> wrote: Dear Customer, This is with reference to your e-mail for your Reliance Digital TV Smart Card number[protected], regarding poor signal issue. We have registered you complaint vide Service Request ID:[protected] and a technician will visit within the next 48 hours to resolve the complaint. Request your kind co-operation. Once the issue gets resolve, we will pass the necessary waiver for service interruption. We regret the inconvenience caused while connecting to our Customer Care Executive. We have shared your feedback with our concerned team, so that you do not have to wait for long time. Your co-operation in this regard is highly appreciated. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Jyotsna Gurav Officer-Customer Care Reliance Digital TV In case you require any further details/clarifications, please contact through our web site at www.reliancedigitaltv.com or by calling Customer Care number on[protected]Toll Free)/[protected](Chargeable) or e mail us at [protected]@reliancedigitaltv.com The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only. -----Original Message----- From: Anuj Khanijau ([protected]@gmail.com) Date: Wednesday, May 07, 2014 03:12 PM To: [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com) Subject: Re: 'Reliance=[protected]' Reference to your e-mail Its been 11 days and there has been no callback or visit from anyone. Still cant get through your numbers. I need a refund for all these days that my service has not worked. If there is no one coming to visit my house by end of day today, I will consider raising this to consumer court for redressal. Regards, Anuj On Sat, Apr 26, 2014 at 3:33 PM, Anuj Khanijau <[protected]@gmail.com> wrote: Yes I have done all of this, but the problem still persists. Please arrange for technician's visit at the earliest. Regards, Anuj On Sat, Apr 26, 2014 at 3:31 PM, [protected]@reliancedigitaltv.com <[protected]@reliancedigitaltv.com> wrote: Dear Anuj, This is with reference to your e-mail dated April 25, 2014 for your Reliance Digital TV Smart Card number[protected], regarding Signal issue. We request you to follow the below procedure and check. Check if it is raining or cloudy in your area. Try to change the channels and check. It is a common temporary phenomenon (only 10-15 minutes) across all the DTH operators during monsoon season and issue will get resolved automatically once intensity of rain/clouds is minimized. If the issue still persists, kindly check if the channel number 550 or any TS 3 channels (channel list is attached) is visible or not. If the channel is not visible then check if the IF cable (black color cable which comes from Dish and connected to back side of the Set Top Box) are properly connected and whether it is physically damaged or not. Perform "Power Cycle" (Switch off the Set Top Box from the main power supply and Switch it on). Check if the Dish is misaligned/relocate the Dish. This issue occurs because of slight dish misalignment which need to be corrected. If the problem still persists, kindly write to us so that we can arrange for technician visit. Please note that after warranty period service charge of Rs.175/- is applicable. If part/ equipment is replaced or repaired then applicable charges will be levied, you will be charged Rs.175/- even if the issue is auto-resolved or does not require a technician visit for any reason. We regret the inconvenience caused while connecting to our Customer Care Executive. We have shared your feedback with our Customer Care team so that you don't have to wait for long time. If you are unsuccessful in contacting us in future, please share the concerns you are facing in your e-mail. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Albina Mattos Officer-Customer Care Reliance Digital TV In case you require any further details/clarifications, kindly contact through our web site at www.reliancedigitaltv.com or by calling Customer Care number on[protected]Toll Free)/[protected](Chargeable) or e mail us at [protected]@reliancedigitaltv.com. The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only. -----Original Message----- From: Anuj Khanijau ([protected]@gmail.com) Date: Friday, April 25, 2014 07:17 PM To: [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com) Subject: Re: 'Reliance=[protected]' Reference to your e-mail Hi, My Smart Card Number is[protected] and registered contact no is [protected] Its been over 10 days now, still no luck yet. I still get a signal lost error. Please call me asap. Regards, Anuj On Sun, Apr 20, 2014 at 1:46 PM, [protected]@reliancedigitaltv.com <[protected]@reliancedigitaltv.com> wrote: Dear Customer, This is with reference to your e-mail dated April 19, 2014 for your Reliance Digital TV, regarding poor signal issue. We regret the inconvenience. We tried to contact you on [protected] today; however, we were unable to reach you. We request you to write to us with the following details to assist you better: 1. 12 digits Smart Card Number 2. Registered or alternate contact Number If the services are active then, kindly check if it is raining or cloudy in your area. Try to change the channels and check. It is a common temporary phenomenon (only 10-15 minutes) across all the DTH operators during monsoon season and issue will get resolved automatically once intensity of rain/clouds is minimized. If the issue still persists, kindly check if the channel number 550 or TS3 channels (channels list is attached) is visible or not. Check if the RF cable (black color cable which comes from Dish and connected to back side of the Set Top Box) are properly connected and whether it is physically damaged or not. Try to change the channels using Reliance Digital TV remote. Perform "Power Cycle" (Switch off the Set Top Box from the main power supply and Switch it on). Kindly check if the Dish is misaligned/relocate the Dish. This issue occurs because of slight dish misalignment which need to be corrected. Please note that after warranty period service charge of Rs.175/- is applicable. If part/ equipment is replaced or repaired then applicable charges will be levied. Once Service Request is registered, you will be charged Rs.175/- even if the issue is auto-resolved or does not require a technician visit for any reason. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Kumar Kulkarni Reliance Digital TV Officer-Customer Care. In case you require any further details/clarifications, kindly contact through our web site at www.reliancedigitaltv.com or by calling Customer Care number at[protected]Toll Free)/[protected](Chargeable) or e mail us at [protected]@reliancedigitaltv.com The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only. -----Original Message----- From: Anuj Khanijau ([protected]@gmail.com) Date: Saturday, April 19, 2014 01:34 PM To: [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com) Subject: Issue Hi, For more than over a week now, I cannot view any channel due to a signal lost error. I have been tirelessly calling the helpline number, and all that I hear for 30-40 mins is "Executives busy on another call". The call auto drops after that. Will some one have the courtesy to call me and resolve my problem? I am reachable on [protected] for the next 2 hours. Regards, Anuj