Reliance Big Tv — Pathetic ! Cannot view channels from over a week and very bad customer service !

Address:

Thane, Maharashtra

My smart card number is[protected] My TV has been showing a 400 error from over a week now ! I have called the customer care at least 5/6 times. First a guy called Arvind Patel called after a day or two around 5pm and the line got disconnected. When I called him back in 15mins, he said he has gone home and will not come. Next day when I called him, he says he has not gone to office and wont come and doesn't know who can help ! I then called again. This time two to three guys came again in a day or two. Fiddled with the dish and got connection. They said it was some loose connection but were very vague about it. Same day evening the connection conked off again ! After that I when I called, one customer care guy said somebody will come in 48 hours. When I asked to speak to a senior, he disconnected the line ! After that I have been calling many times and no response ! Reliance is charging Rs.175/- as visit charges ! My DTH is still not working ! I am planning to buy another DTH like TATA SKY or VIDEOCON and throw this crap into the dustbin. I am also planning to file a consumer complaint asap. Anit Gopinath [protected]