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1.2
Updated: Jan 29, 2024
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781
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H
harsha9280
from Bengaluru, Karnataka
May 8, 2019
Resolved
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Resolved

Address: No 85/A, 14th Cross, Mahalakshmi Layout, Bangalore-560086, 560086

I am a customer of independent tv. My mobile number is [protected] and my customer id is [protected]. Till 05th may, 2019, the services of independent tv were satisfactory. But from 05th may, 2019, moving picture in every channel interrupt for 4-5 seconds frequently with the interval of 5-10 seconds...

I have mailed the complaint to [protected]@independenttv.in on 7th may, 2019. But nothing happened and also nobody called me in this regard. Your toll free customer care numbers [protected], [protected] are not working, and also i tried to call your missed call number [protected] thrice on 7th and 8th may, 2019 but no use.

Its been about 72 hours over, it is unfortunate that independent tv customer care cannot be reached. This happens only in india. I think you people are far away from giving good service to the consumers. I request you once again to restore the dth services for my customer id [protected] within 24 hours from today. If my complaint is neglected, i will approach consumer forum as a legal step, against your bad services.
Aug 5, 2021
Complaint marked as Resolved 
Reliance BigTV customer support has been notified about the posted complaint.
View replies
Dear Harsha,

DishTV can offer you uninterrupted service with customized packs at no extra cost. To know more, kindly share your contact details with us at [protected]@dishtv.in.

Regards,
Online Team
DishTV
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    T
    twinmurali
    from Bengaluru, Karnataka
    May 8, 2019
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    Address: mumbai, 560064
    Website: independenttv.in

    Reliance launched dth services by offering rs 2500 for one year, we have got it installed, now its been 3 months, the channels are not working, all the channels get stuck, the customer care phone number are disconnected, there is no response to emails, the cable technician washes hands off and blame on reliance tv and say they have not made payments and they are facing financial problems, but why are customers being exploited and our money is gone the drain or probably into anil ambani account!!
    Request this forum to take cognizance and help all customers to get thier refund back. Thank you
    Reliance BigTV customer support has been notified about the posted complaint.
    May 08, 2019
    Updated by twinmurali     My customer id - [protected]
    S/N : [protected]
    Jun 13, 2019
    Updated by twinmurali     big cheaters and frauds, many channels have stopped being aired, none of the customer care lines are working, they dont care for customers, ambani family made crores of money by taking public money and cheating them, all channels are getting stuck, no one to answer calls, what liars, shameful!!
    View replies
    Dear Customer (Twinmurali),

    DishTV can offer you uninterrupted service with customized packs at no extra cost. To know more, kindly share your contact details with us at [protected]@dishtv.in.

    Regards,
    Online Team
    DishTV
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      V
      VAIJAYANTA DOKE
      from Mumbai, Maharashtra
      May 8, 2019
      Resolved
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      Resolved

      Address: ROOM NO 002 SADGURU DARSHAN NEAR SHITAL SOCIETY, 421202

      Wrong customer care no shared on tv/web site — [protected], [protected]... Getting response "you have dialed wrong no).

      Last 2 month they remove star tv pkg,,, which resumed last week, we missed ipl
      From last week zee tv pkg removed getting error...
      From last 2 days signal are coming very poor, screen is getting pause after 2 sec... Its look like we are seeing video with low net connection streaming.

      No idea where to connect, to whom contact...
      Aug 6, 2021
      Complaint marked as Resolved 
      Reliance BigTV customer support has been notified about the posted complaint.
      View replies
      Dear Vaijayanta,

      DishTV can offer you uninterrupted service with customized packs at no extra cost. To know more, kindly share your contact details with us at [protected]@dishtv.in.

      Regards,
      Online Team
      DishTV
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        R
        [email protected]
        from Mumbai, Maharashtra
        May 7, 2019
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        Address: 490, first floor, sec 12A, Gurgaon, Gurgaon, Haryana, 122001

        Our relaince dish tv is not working since 15 days. And customer care numbers also not working. Please do the needful and start our dish tv immediately. Relaince company is doing fraud with public. They charged 2200/- for one year subscription. But in three months it's not working. Please return our hard and earned money. We also will go to tri for doing complaint against relaince compy if our dish tv not started immediately.
        Thanks and regards
        Rajni kashyap
        [protected]
        Reliance BigTV customer support has been notified about the posted complaint.
        View replies
        I booked a independent tv connection on[protected] and I received a customer ID ([protected]) and a message that the connection installed in 10-15 days but since then connections has not been installed nor there is any response from them. Please resolve my problem.
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          B
          BALBIR SINGH
          from Faridabad, Haryana
          May 7, 2019
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          Address: sanjay colony, sector-23 N.I.T FARIDABAD, Faridabad, Haryana, 121005

          We have so much request & complain to your due to service of dth channel has been stopped & barred by you. Many of the movie, entertainment, sports, news channels are has been blocked by independent tv dth. So you requested to return our money back otherwise the complaint will be filed against you in the consumer courts due to not refund of payment. Neither you have refund our money nor given dth services as per your terms & conditions at the time of booking & taken advance. If the payment not refund within a week consumer harassment & fraud case will be filed against you.

          Balbir singh
          Faridabad
          Mobile [protected]
          Dth sr. No. [protected]
          Reliance BigTV customer support has been notified about the posted complaint.
          View replies
          Dear Balbir,

          DishTV can offer you uninterrupted service with customized packs at no extra cost. To know more, kindly share your contact details with us at [protected]@dishtv.in.

          Regards,
          Online Team
          DishTV
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            R
            rgpinjore
            from Mumbai, Maharashtra
            May 7, 2019
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            Address: PINJORE, Panchkula, Haryana, 134102

            We are facing worst performance by independent tv :-

            Wrong customer care no shared on tv/web site — [protected], [protected]... Getting response "you have dialed wrong no).

            Last 2month they remove star tv pkg,,, which resumed last week, we missed ipl
            From last week zee tv pkg removed getting error...
            From last 2 days signal are comming very poor, screen is getting pause after 2 sec... Its look like we are seeing vedio with low net connection streaming.

            No idea where to connect, to whome contact...

            Realy anil ambani & team has looted us.
            Chor family

            Jail honi chaiye aise bande ko

            Complaint kere bhi toe kidhar karein.
            Reliance BigTV customer support has been notified about the posted complaint.
            View replies
            Dear Customer( rgpinjore ),

            We are sad to hear about the experience you had. You can get this channel along with all your other favourite channels as per your wish with DishTV. kindly share your contact details with us at [protected]@dishtv.in.

            Regards,
            Online Team
            DishTV
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              P
              pabbi prem
              from Mumbai, Maharashtra
              May 7, 2019
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              Address: Gangaramnagar Area, Ramkund,, Near. Maharashtra Bhavan, Chaube Colony, 492001

              Reliance digital tv alias Independent TV allured and established a lot of connections with their said Mahabachat Plan with some 300 channels display assured for a year priced at Rs. 2000 for a year. But all English movie and news channels and alongside other Hindi channels like UTV movies and Star Gold Select, and Soni Sports etc have been removed by now. Only a few basic channels with other free and alike channels are now available on tv with their on and off shattering performances. It is horrible contacting them to explain their policies clearly as regards the aforesaid complaints. It is highly objectionable that promises made at the beginning and display performance are not maintained by them.
              I appeal to the CG Government to
              Investigate in the matter and thereby help the customers affected by the promises and services made at Independent TV's end. I hope that more and more customers should come forward in this regard to lodge their protests.
              Reliance BigTV customer support has been notified about the posted complaint.
              May 07, 2019
              Updated by pabbi prem               आप का महाबचत प्लान महाधोखा सिद्ध हो रहा है। क्यों कि -
              1/ तीन- चार सौ हिंदी अंग्रेजी स्पोर्ट्स वगैरह चैनल
              साल भर दिखाने का लालच देकर अंत में बहुत सारे चैनल आप ने बंद कर दिए हैं।
              2/ बचे हुए स्टार, कलर, सोनी, जी टी वी के पैकेज से भी हर पैकेज एक एक करके बंद करके फिर चालू करने का दिलासा दिया जा रहा है।
              3/ किसी प्रकार जो बीस-पचीस चैनल चल रहे थे वे भी ठीक से नहीं प्रसारित हो रहे हैं। हमेशा टी वी पर चैनल फ्रीज़ पड़े रहते हैं।
              कृपया साफ तौर पर ग्राहकों को सूचित करें कि -
              1/ आप की कठिनाई क्या है और वादे के तहत कितने कौन से चैनल निश्चित रूप से साल भर दिखाएंगे।
              2/ ये जो चैनल हटाने घटाने और बचे खुचों का भी प्रसारण गड़बड़ करने की मुहिम चल रही है उसका क्या खामियाजा आप देंगे।
              निवेदन है कि ग्राहकों से धोखेबाजी और घटिया प्रसारण से समय काटने की मुहिम फौरन बंद करके उपर्युक्त प्रश्नों का उत्तर दें या फिर मिनिमम कटौती करते हुए असंतुष्ट ग्राहकों को सेट टॉप बॉक्स लौटाने और बाकी रकम वापस पाने का विकल्प प्रदान करें।
              आप की ओर से स्पष्ट उत्तर और समाधान न मिलने पर उपभोक्ता फोरम में शिकायत करने और
              वादाखिलाफी तथा खराब सर्विस के विरुद्ध हर्जाना वसूलने की मजबूरी ही बचेगी जिसके जिम्मेदार आप होंगे ।
              Yours -
              CA ID - 0x05F967AE
              STB Sr.No. [protected]
              View replies
              Hi,
              I booked RBIG TV on 9th March with booking id 17500230. After booking, i got a message installation will be done in 30 to 45 days. But, it's been approx 13 months, but till now it's not installed even i didn't received any message or call from reliance side regarding installation. Now, i want my money back.

              Thanks,
              Gopesh
              Reply
              Sir
              Under The above matter It is Requested that My tv set Top Box showing Error 200 and i am unale to watch any programe. So many Time i contact to Helpline number but my phone can not connect service is always busy. A message on my mobile shows tha we conact you but result is nothing kindley solve my problem
              Thanking You
              Sarvesh Mudgal
              Reply
              Dear Prem,

              We are sad to hear about the experience you had. You can get this channel along with all your other favourite channels as per your wish with DishTV. kindly share your contact details with us at [protected]@dishtv.in.

              Regards,
              Online Team
              DishTV
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                G
                Gaurav Kakkad
                from Mumbai, Maharashtra
                May 7, 2019
                Resolved
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                Resolved

                Address: 361335

                Hello sir
                My independent tv box id : [protected]
                Contact number : [protected] / [protected]
                Last 3 days independent has stopped broadcasting zee channels... For the same when i asked customer care they replied it will resume in 2 days and they are not ready registered a complaint even after 5 days... Today i got same reply again that wait for 2-3 days... And before few days star channel were stopped for 15-20 days.. And still not credit any benefits of that... Now same issue in zee channels... And all channels have disturbance issue from 5th may..
                I told customer care to register a complain but they refused to register and also take my 34 minutes on call... And now i am trying again and again to call they are not responding..
                Please take as action on this asap.. I already paid full amount of one year package... Very frustrated from this independent provider.. Pls take an action asap please please
                May 9, 2019
                Complaint marked as Resolved 
                hello sir there is the main problem that the company not replying any way ...i called customer care ..they are not registering complaint and told only fixed sentence "wait 12 hours" i am getting this reply since last 6 days ...the customer care executive told that we will arrange a callback for you within 24 hours but even after 4 days ..no any calls or message from company ..they gave a number to the customers that "Give us missed call on 976406990, we will contact you " i gave so many missed calls but no any response from the company ... I know you are asking any complaint number or response from company so you can take an action against it... But actually Customer care executives are not ready to register a complain, , they are not sending any emails, not replying any calls, missed calls and their call center number is also chargeable, 1800 419 1234 ::::::still we called there and hold till 20-40 minutes but the company is not giving response i pay for the year in advance ..now i need help from you please my contact number 8000732174 / 8849943285 [email protected]
                Reliance BigTV customer support has been notified about the posted complaint.
                View replies
                Dear Gaurav,

                We are sad to hear about the experience you had. You can get this channel along with all your other favourite channels as per your wish with DishTV. kindly share your contact details with us at [protected]@dishtv.in.

                Regards,
                Online Team
                DishTV
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                  A
                  Ankit Chaplot
                  from Hanumangarh, Rajasthan
                  May 6, 2019
                  Resolved
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                  Resolved

                  Address: Udaipur, Rajasthan, 313001

                  I took 2 connections of independent tv in december after a month hd channels stopped working then english channels and then kids channels and now zee pack is disabled from the company, i am highly upset with the promises done by the company and now they are turning off lot of channels slowly and slowly which is creating a headache to us. Also tried calling the customer care and waiting for 30 minutes but call got disconnected again.
                  I need a refund for both of my connections now or start what all channels promised in the beginning from your side which includes all the hd channels and normal channels.
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Reliance BigTV customer support has been notified about the posted complaint.
                  View replies
                  Dear Ankit,

                  We are sad to hear about the experience you had. You can get this channel along with all your other favourite channels as per your wish with DishTV. kindly share your contact details with us at [protected]@dishtv.in.

                  Regards,
                  Online Team
                  DishTV
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                    N
                    Naman Parmar
                    from Gurgaon, Haryana
                    May 4, 2019
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                    Address: B-11 Badarpur Extension Badarpur Border new Delhi, New Delhi, Delhi, 110044

                    Please help us to refund our money of rs 500 given on feb 2018 for reliance big tv... Neither your company replies not they give us information. Kindly check and help us. Registered number is [protected] and names of booked customer is brijesh parmar.. Kindly help us... Your company doesn't provide anything to us.. We call them but they never help us, its been 1 year and we are in a state that they never understand. Reliance is a fraud company. Kindly refund our money back...
                    Reliance BigTV customer support has been notified about the posted complaint.
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                      R
                      rohitkhan1991
                      from Ahmedabad, Gujarat
                      May 2, 2019
                      Resolved
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                      Resolved

                      Address: Bangalore, Karnataka, 560100

                      Since last week i am training to get rid of error6 from my independent tv connection, but customer care is not helping out. They are just saying a technician will visit in 24 hours since last sunday (28/04/2019) but no one has yet came to resolve and calling again to customer care. They are stating the same that technician will come just have patience. Already 5 days are over how much patience independent tv needs from a customer to resolve an issue.
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Reliance BigTV customer support has been notified about the posted complaint.
                      View replies
                      Dear Rohit,

                      DishTV can offer you uninterrupted service with customized packs at no extra cost. To know more, kindly share your contact details with us at [protected]@dishtv.in.

                      Regards,
                      Online Team
                      DishTV
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                        S
                        satish343
                        from Bathinda, Punjab
                        May 1, 2019
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                        Address: Hno 1014 nai abadi khanna punjab, Ludhiana, Punjab, 141401
                        Website: Reliance big tv customer care

                        I apply reliance digital dish on 8/9/2018 but till now not install nor refund from that co. I complain many times every time cc give me same complain no 1995323, no solution. Every cuctomer care tell fund transfer within 24/48 hours, but they are making we tell all details which we have. Tell me how i refund
                        Mobile no [protected]
                        Name satish kumar
                        Reliance BigTV customer support has been notified about the posted complaint.
                        May 04, 2019
                        Updated by satish343                         Not be resolved till now because this is fraud making by the company to the customers
                        May 16, 2019
                        Updated by satish343                         No updation till now from fraud company or his owner
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                          N
                          Nikhil Singh Rathore
                          from Indore, Madhya Pradesh
                          May 1, 2019
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                          I want reactivet my card my smartcard no. Is[protected]. And i am trying to contact with customer care but i do not contact.
                          Reliance BigTV customer support has been notified about the posted complaint.
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                            B
                            [email protected]
                            from Mumbai, Maharashtra
                            Apr 27, 2019
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                            Address: Kr puram, 560036

                            The customer care support is very bad. First you promised yearly pack, now you have changed. Now iam trying to change my regional pack to telugu from one month, but there is no response from your side. Called customer care multiple times, raised online complaints but till now it is not changed. Very very bad customer support. I regret now for opting independent tv. It is a waste of money
                            Reliance BigTV customer support has been notified about the posted complaint.
                            View replies
                            Mene 3000 deke independent tv liya, 1year free plan liya.
                            January me... Ab sare channel band ho gaye isme... Mere paise kon dega?
                            I complaint consumer court nd any legally court. Muje mera paisa chahiye.
                            Mayank kumawat
                            [protected]
                            Reply
                            Mene 3000 deke independent tv liya, 1year free plan liya.
                            January me... Ab sare channel band ho gaye isme... Mere paise kon dega?
                            I complaint consumer court nd any legally court. Muje mera paisa chahiye.
                            Mayank kumawat
                            [protected]
                            Reply
                            Error -400
                            Signal lost
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                              T
                              Tinu Chandra
                              from Mumbai, Maharashtra
                              Apr 24, 2019
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                              Address: Patna, Bihar

                              I have paid some amount of money a long time before for the channels i want to have but i have not got them yet even the costumer care is not picking up the call. Even i am not getting proper channels. What a poor service you are providing
                              This is complete cheating neither i am getting any information about my channels nor any message regarding them i don't want but i have to complain if my problems are not solved.

                              Therefore i request you to take a look on my problem.
                              Reliance BigTV customer support has been notified about the posted complaint.
                              View replies
                              Dear sir

                              CA Id No.0430CC07

                              I would like to inform you that last 2 week most of the star channel is showing error code 200.

                              I also inform you that all the channel is free for one year.I also draw your attention with out information most of the channel is unsubscribe

                              kindly look into the matter and resolve same

                              WITH REGARDS
                              PINTU JHA
                              Reply
                              Mere pese vapis kare mujhe aapki use nahi karni dish star ke channel koi bhi nahi a rahe hai mere paise vapis kare me upper complaint karunga yeh dish mujhe bola gya tha pure channel aate mujhe 3000 rupey fraud liye Gaye hai Mene yeh Maya ke yaha se li
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                                R
                                Rasshi jain
                                from Amroha, Uttar Pradesh
                                Apr 24, 2019
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                                Address: Panipat, Haryana, 132103

                                The star channels are not been forecasted by reliance big tv since 15 days. This is my second complaint. No action has been taken by the regarding authority. Also the customer card number is not picking up the call. The urgent and strict action should be taken against the company. Even then if i’ll not get the response against this, i’ll proceed further to the consumer court.
                                Reliance BigTV customer support has been notified about the posted complaint.
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                                  M
                                  Mukeshgsk
                                  from Mumbai, Maharashtra
                                  Apr 24, 2019
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                                  Address: Surat, Gujarat, 395017

                                  Independent dish tv pre booked dth connection in november-december 2018 and they provided offer of 5 year free subscription. Now they are not providing it so i want many pre-subscription money back with interest amount is 499. When we contacted independent dth they told you can get your money back now we don't provide any connection so please i want my money back
                                  Reliance BigTV customer support has been notified about the posted complaint.
                                  View replies
                                  Dear,

                                  My Relience Independent TV Model No is DHA042170, from today morning I am finding inappropriate connection problem, kindly resolve it plz.

                                  Regards
                                  Damresh Mishra
                                  [protected]
                                  Reply
                                  As I ordered it daily I am calling from 6 month their is no response.they told to refund the amount I have mailed 20-30 times till now.but no response.my registered mobile number [protected] and my account details are
                                  Ac no:[protected]
                                  Mohammed abdul sami
                                  Union bank of india
                                  Ifsc codeUBIN0536512
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                                    A
                                    Ashwin Gudemane
                                    from Bengaluru, Karnataka
                                    Apr 24, 2019
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                                    This is regarding reliance big tv (Independent tv) installation refund. I had received a call from independent tv saying that the refund for my installation has already been done. However, i haven't received the said amount in my bank account yet.

                                    Name: ramadas g

                                    Customer id: [protected]

                                    Booking id: 14539783

                                    Booking date: 30 march 2018

                                    I've been doing repeated follow-ups but to no avail. Please look into the matter and do needful.
                                    Reliance BigTV customer support has been notified about the posted complaint.
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                                    As my I'd 042e3f01 since the date of connection 19/01/19. My remote not working they never give complaint no and never solve problem biggest cheater in India I would say never take this connection even they give whole life free.

                                    M k Sharma Jaipur Rajasthan
                                    Mb no [protected]
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                                    Not getting signals always show error400
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                                    No Channel Is Found
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                                      M
                                      Manish14n
                                      from Bengaluru, Karnataka
                                      Apr 23, 2019
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                                      Address: House no 18, 2nd floor,Flat B2, Gali no 56, S block, DLF phase 3, 122002

                                      Hi reliance team,

                                      I have booked connection on 1st march 2018, booking id 12503778. After many follow ups, your customer care denied always for installation of new connection. It should have been installed within 45 days as per your promise but you have failed. Kindly return my rs 499 with compensation otherwise i will take legal action against your company.

                                      Thanks,
                                      Manish chauhan
                                      [protected]
                                      Reliance BigTV customer support has been notified about the posted complaint.
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                                      Sir, I am not able to watch some channel like starplus, stargold etc..
                                      When I visit on that channels then it tells that, Channel temporarily unavailable due to technical reasons.
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                                      I have 3independent set top boxes they were not working for last 3days, they are connected with one dish antenna, error 400 displayed on TV screen. Plz help me out. Your costumer service are always not reachables. My contact number is [protected]. I have contacted you but couldn't get to you.
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                                        S
                                        Shashank narwar
                                        from Noida, Uttar Pradesh
                                        Apr 22, 2019
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                                        Address: House no.1 krishna enclave near chanda devi school ukkharra road agra, Agra, Uttar Pradesh, 282001

                                        There are many channels in your setup box are not available... And since 1 weak the package os star channels are also blocked... Please resolve all these problem there are many consumers of independent dish you cheated on us... If there you will be not actioned on it i will be go to the court on the case of cheating with your consumer's... At that day you will not open the hd channels but block all star channels or another chanels upto 100 channels missing in your setup box... So kindly resolve all these problem...
                                        Reliance BigTV customer support has been notified about the posted complaint.
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                                        They are not responding about my concern
                                        my set of box not working last 2 months and I already paid for one year subscription plan
                                        my customer id [protected]
                                        contact no [protected]
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                                        502
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                                        All the star channels are not available on your platform.i.e independent TV...so i want a legal action against reliance big tv(Independent TV).
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