Reliance BigTV Complaints & Reviews

My set top box provided by Reliance Big TV has been out of order since Dec 15th . I contacted them via e mail as well as phone and this is the response I received.

"This is with reference to your e-mail dated December 22, 2016 for your Reliance Digital TV Smart Card number[protected], regarding Set Top Box issue.

We understand the inconvenience caused and take this as feedback to improve our service to meet...

Dear team,

I am a subscriber of Reliance BIG TV. My Smart Card No. is[protected]. Recently I shifted to my New house, so I had requested for re-installation of set top box device. Your technician (Mr.Dhruva - [protected]) came and while installing he broke that plastic stand which holds the mike and went off. He had promised me that he will replace that very next day, but he never returned.I Have already made the payment...

My Reliance Digital TV Smart Card Number is[protected].

For the past one week I am getting this Error Code 400 - Signal Lost in all the channels. I contacted Reliance Digital TV Customer Care and they asked me to go to Channel No.551. As advised by them, I checked Channel 551, but again the same Error Code is shown. I informed this to the customer care executive who then asked me to check if the cable lines were intact. I...

Dear sir,
I am consumer of reliance big tv & my card no.[protected]
Name : smt tanima mishra

My channels are not visible since last one & half month due to poor signal. Complaints lodged repeatedly through toll free no. Last lodged on 17/11/2016 ; on 19/11/2016 ; & on 21/11/2016 complain no.[protected] not resolved so far. Each time i being consoled that technical person will visit my residents and rectify...

This is to inform you that no action is taken on my complaint yet from 11nov.2016 nor any of your technician bother to call me regarding problem and i unable to view tv. This is very irresponsible behaviour from reliance. Same complaint i raised on 3rd nov. With request i. D.[protected] but without any technician visit a message sended to me on 5th november that it is been resolved. Please tell me how it is possible that no one visit to me...

Hi... I Hav been facing constant issue with service with my reliance big tv... There is always a pop up of error message and when v try raising a complaint, there is no solution and second off they disconnect even the channels tat work.. N thirdly it reaches the maximum attempt where it's their fault for not picking the call in first two attempts... Pathetic service.. Hav bin having constant issue since a year... And the way the person communicates...

I purchased Sony home theater yesterday afternoon, while paying retailer told product will be delivered tomorrow morning. I was waiting till evening no information about delivery. I contacted shop at evening 7'o clock after that they told product out of stock and they told will deliver on Wednesday. Without checking the stock they placed order and given assurances of deliver. This was irritating and creating very bad impression on reliance...

Hi,

I am getting an "Error 400" hundred time in a day. I have raised a complaint against it 3 months back but still it is not yet resolved. Customer care ensures you every time that it will resolved, our engineer will contact you soon bla bla bla...

They have closed the ticket at their end saying that issue is resolved, they not even contacted me before closing tickets.

The requests are as below:br...

From last one week our tv programs are not came. It shows error 400 as our account balance is rs.599/-. My smart card no.[protected]. So resolve the problem at the earliest please. My contact no.[protected].
Address.
B. Lakshmureddy.
Gerlapalli (V), jangavaripalli (Post),
Rompicherla (M), chittoor (D)-517192.
So please provide service person to resolve this problem at the earliest. While call to customer...

My set top box refuses to turn on, and i have raised a complaint for it last week. Despite repeated followups at you call center, i have not received any call or visit from technician and tv continues to remain dormant. Please note, this is the second time this has happened in a span of one month, and third time since this year.

Everytime, it takes more than 2 weeks for the set top box to be replaced. On both occasions i had...

I recharged for one year subscription package via online for rs 1971 as shown in their website. The subscription ended on 10/10/2016. That means the pack lasted for only 10 months. Then i contacted customer care for which they replied i should call them that too on the particular day of recharge itself. They have never mentioned about this on their website. On the counter part tata sky when done through online doesn't have this criteria....

My dish tv not showing all channel and news channel (specially tez news channel) for which i subscribed, second thing is that the my dish anntenna is not properly fitted so the half portion of picture is either half or full.

Kindly send any employee for checking the dish connection and fit connection in proper way so i will enjoy the channels.

Thanking you...

Dear sir/madam,

My reliance digital dth account no. Is[protected]. The schedule date of expiry of my recharge was 6th july 2016. So, on 1st july 2016 i have made a recharge for rs.885 via paytm (Order no: #[protected], operator reference no: #[protected] which was successful. As per the offer shown on site the pack of rs. 885 had 4 months validity (I. E. 3+1 months). Hence, the new date of expiry of my recharge should be 6th...

First of all i m very much upset by the kind of people u have sitting n the customer care not only them even ur so called senior people also they don't know how to talk to the customer... Bcoz whenever i tried to explain my situation they interrupt me nd after that they disethe line... After that i mailed. My problem nd the complaint to this mail id — ([protected]@reliancedigitaltv.com) nd they also did the same thing so now i m mailing...

Getting error 200 (unsubscribed channel) for all paid channels except from reliance home channel (this is coming properly) for my smart card no:[protected].
Could you please help in getting my paid channels and even the amount is getting deducted without providing the channels being displayed.
Its not the right approach and has to fixed immediatly and money should be deducted from the day service is provided (but not without...

Hello,
i am your 10+ old customer and now my reliance big tv set top box not working, we already made many complaints but no response.
we also recharge the account with amount 400 which is worst for me because my connection is not working, please refund my amount too
my account no.[protected]

i feel that ur service is worst service in india....

A/c no[protected]
mobile no [protected]
never taken any connection of reliance digital tv connection but regularly sms comes in my mobile for recharge suspension
etc. Etc. Please look in to the matter and they must check at least mobile number taken by them
however please stop sms on my mobile.i hope you will take action immidietly to avoid this type of falls connection....

I am having reliance big tv cable connection having number[protected] in the name anil fondekar before 4-5 days having problem is viewing tv hence they change the ' set top box' there after i was not able to view the picture hence again complaint was filed and they said that ' smart card ' is to be changed and for that they have not attended the complaint till date i. E. 05/09/2016 and every time the phone is disconnected by the operator...

Hello,
Please note I have purchased the Jumbo News Pack which should cover both CNN & BBC in the package. I have not been able to see BBC for last one month.
Whenever I call up customer care, they fake taking complaint & provide false assurance that the service will be restored in 6 hours.
But nothing happens in reality.
I have called up at least 4 times in last week.
Please attend to this complaint at...

On Aug.24, 2016 I called customer care service for poor signals and channels not seen they suggested I must remove the arial 2-3 times and switch off and on the main electric supply. I tried with no change so again I called them and they booked a complaint with Request no.[protected] and since then I am repeatedly getting in touch with them and only getting assurance that soon they will solve the problem. there service is very poor and the...